My personal experience of using Intercom and incorporating it to CS department
April 07, 2023
My personal experience of using Intercom and incorporating it to CS department
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
I like Intercom, very powerful tool. It solves a lot of problem for Support Managers.
The only thing I would say is that there are a lot of features and you need constantly upgrade your subscription,in the end of the day it's very pricy.
Their CS team is nice, but not always very responsive
The only thing I would say is that there are a lot of features and you need constantly upgrade your subscription,in the end of the day it's very pricy.
Their CS team is nice, but not always very responsive
Pros
- Managing chats
- Gathering user info
- User friendly
Cons
- Their customer support team
- Pricing structure
- Better CSAT
- Faster onboarding
We don't
I have used it previously and I know how powerful it is
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
No
Did Fin by Intercom live up to sales and marketing promises?
No
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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