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Intercom is a must have tool of any kind of business
July 18, 2023

Intercom is a must have tool of any kind of business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

I am using intercom as database of customers, to send outbound messages as Emals and website triggers. Also, our support team use it daily.
  • Automations
  • Customer Support
  • Database
  • Outbound
  • Inbound
  • Outbound Content Personalization
  • Customer Analytics
  • Increase in customer NPS
  • Better Customer Retention
  • Faster customer obboarding
Intercom is very user friendly and the features are very robust for any kind of business. Is helps efficiently all support and marketing teams.
Our company integrates Intercom with Facebook, Gmail, Stripe, Mixpanel and Zapier.
Intercom is very intuitive for our team of support.

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Intercom is well suited in all of the scenarios that my team and I currently work on our daily basis since early of 2023: outbound messages, product tours, website popups, automations series and customer support.

Intercom Feature Ratings

Incident and problem management
5.5
Organize and prioritize service tickets
6
Expert directory
5
Subscription-based notifications
8
ITSM collaboration and documentation
4
Ticket creation and submission
6
Ticket response
4
Self Help Community
8.5
External knowledge base
7
Internal knowledge base
10
Multi-Channel Help
6.0
Customer portal
5
Social integration
6
Email support
5
Help Desk CRM integration
8