Intercom Review
August 11, 2023

Intercom Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

I use Intercom daily to support and assist customers having issues with their accounts. With the intercom, I can talk to them in real time with chat and also send them emails. The only problem I have with Intercom is sometimes it loads slowly and it's hindering me from going to chats to other chats.

Pros

  • Chat options
  • Email options
  • Detailed account information of customers

Cons

  • Refresh time
  • We are able to assist our customers and attain all of our business goals and needs to grow more.
The intercom has been an amazing and helpful tool in helping and communicating with customers and partners. As well as in my daily work needs. I give it a 9 because I believe there is still always room for improvement in everything and things to be developed for the future. I hope to give it a 10 in the future.
The intercom is being used together with our other tool and it works perfectly. It is being integrated with tools that will give more information about our customers and partners accounts.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Whenever customers have issues with their app, Intercom helps me and the customer to talk in real-time and solve the issue as soon as possible. They can also attach photos and videos to help both of us to understand more what is the real issue in a fast time frame.

Fin by Intercom Feature Ratings

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