Slick
August 16, 2023

Slick

Craig Hunter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Customer live chat, support, and FAQ's.

Pros

  • Live chat - it's the best in the business
  • FAQ pages and integrating into self serve live chat
  • AI

Cons

  • Pricing - it's reallllly expensive
  • Unsure, more of a nice to have at the moment but we likely underutilize it
In my opinion, it's a bit bloated for our use but I get it
It does but I wish it had a much deeper integration with Hubspot. If I could do SMS, calling, live chat, and email all from Intercom (through Hubspot) it would be a dream.
Better on all fronts. Crisp is buggy. Drift is fine. Zendesk is horrific.

Do you think Fin by Intercom delivers good value for the price?

No

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Without a startup deal, it would be cost prohibitive.

Small to medium teams might struggle, but otherwise it's awesome.

Fin by Intercom Feature Ratings

Comments

More Reviews of Fin by Intercom

  1. Home
  2. AI Chatbot Software
  3. Fin by Intercom Reviews
  4. User Review of Fin by Intercom