Slick
August 16, 2023
Slick
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Customer live chat, support, and FAQ's.
- Live chat - it's the best in the business
- FAQ pages and integrating into self serve live chat
- AI
- Pricing - it's reallllly expensive
- Unsure, more of a nice to have at the moment but we likely underutilize it
It does but I wish it had a much deeper integration with Hubspot. If I could do SMS, calling, live chat, and email all from Intercom (through Hubspot) it would be a dream.
- Zendesk Chat, Drift, Crisp Real-Time Risk Intelligence from Kroll and Front
Better on all fronts. Crisp is buggy. Drift is fine. Zendesk is horrific.
Do you think Intercom delivers good value for the price?
No
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes