an associate's view
November 30, 2023

an associate's view

Sarah Iulli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use the platform to assist and to respond our clients

Pros

  • integration with others platforms
  • usability
  • IA Assist

Cons

  • the command's key needs a improvement
  • the macros better placed
  • the search for closed chats in determined organization should be more easy
  • greater customer satisfaction
  • reduced response and resolution times
  • faster customer onboarding
  • increased engagement and adoption
The platform have everything we need for support the client
Integration with Jira tickets
i don't have used any of them yet

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Today in our organization, the metrics that intercom delivers allow us to generate commission for our members and the easy way we have with this platform to connect with our clients

Fin by Intercom Feature Ratings

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