INTERCOM ALL THE WAY.
December 04, 2023
INTERCOM ALL THE WAY.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom helps our company to communicate with our customers. It helps us bridge gaps to our services that we provide and solve ongoing issues that our customers face everyday. By this, we can come up with a solution right away and it keeps our customer service a very good output.
Pros
- Communication
- Efficiency
- Problem-Solving
- Organization
Cons
- User Interface
- System updates
- Efficent
We don't use a lot of tools outside of Intercom. We rarely do check our knowledge base center outside of it so it does not really matter. But it there is. I do believe the intercom will be as much efficient and helpful. Intercom is one of the best tools I have used so far in my 5 years of customer support.
In our industry, we do have a lot of customer outside of the US that speaks a different language. Lokalise and intercom helps us to translate the chats or emails from one language to another. This helps us to communicate effectively with our consumers and solve their issues or problems right away.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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