Convenient, fast, and efficient Intercom.
June 06, 2024

Convenient, fast, and efficient Intercom.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercome to provide customer support for our customers. We address many customer problems regarding our product. For the most part, we provide information about our products and sometimes technical support. Our goal is to keep customers happy, and help them solve their problems as quickly and as effectively as possible.

Pros

  • Easy to understand UI
  • Many different features that add convince to our work, like leaving notes for example.
  • Everything is working quickly and efficiently without any bugs.
  • I really like that you can email people through Intercom, it's very convenient.

Cons

  • I think the most annoying part is when you need to change a team for a closed conversation, which results in opening the conversation again.
  • Sometimes, data about a person talking to you takes a lot of time to load.
  • Great Customer Satisfaction
  • Quick resolution times
I consider Intercom's UI very intuitive. It takes minutes to understand how everything works, which is really good when you are just starting off. Good design, dark mode is also a huge plus for me. The UI is very responsive and it's quite easy to navigate to where you need.
We use Intercom with our CRM. I think CRM is integrated very well with Intercom.
I've never used any other products like Intercom.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

I think Intercom is great for customer support. It has all the necessary features to be the best. There was never a moment in my mind when I thought of an alternative to Intercom. I don't really know a situation where Intercom would be unsuitable. I will definitely recommend Intercom to everyone.

Fin by Intercom Feature Ratings

Comments

More Reviews of Fin by Intercom

  1. Home
  2. AI Chatbot Software
  3. Fin by Intercom Reviews
  4. User Review of Fin by Intercom