Customer Support expert.
Updated February 13, 2025

Customer Support expert.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use the platform to chat with our casino's players and help them solve their matters. We communicate with our customers through text messages and screenshots.

Pros

  • The app store with the add-ons is amazing.
  • The recent conversations tab is very helpful.
  • I like the dashboard tab where we can also see our performance.

Cons

  • I would like to check my performance from a month ago.
  • The platform could be more user-friendly and easy to use.
  • Customers should be able to close the chat.
  • Faster support, as we can close the chat when the issue is solved.
  • Thanks to macros, the quality and speed of our responses has been improved.
  • Better satisfaction rating from customers.
Intercom is easy to use and has a lot of features, making it great for most people. However, it might take some extra time to learn how to use its extra features.
Our company uses Intercom in coordination with our backend.
The intercom looks cleaner, more professional, and minimal.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Notion, Slack, Skype
The platform looks professional with not too much clutter. It has many helpful features, like the notes, app store, macros, but it could be a bit prettier.

Fin by Intercom Feature Ratings

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