Intercom: The Game-Changer for Customer Connections.
November 20, 2024

Intercom: The Game-Changer for Customer Connections.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

The main key Topics in the report section help us identify key issues that render our product insemination. But also, the tag report enables us to understand site problems that go unannounced.

Pros

  • Reports
  • Chats assignment.
  • Integration with other Apps.

Cons

  • CSAT report.
  • Automation/Workflows.
  • Enhance team efficiency.
  • Improved customer engagement.
  • Reduction in customer support costs.
For a person who has never used Intercom, it's very hard to navigate smoothly, as it's complicated, although it's a very useful tool.
Most of the Integration is with Slack, as we want updates on the created customer tickets and bug reports.
Intercom provides a huge range of reports, which makes it easier to work with. It also enables users to integrate it with many third-party Apps, which helps improve customer engagement.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

For example, I was very intrigued by the fact that the Hotjar report shows we have good customer acquisition but bad retention. I wasn't aware that Intercom could show where we might have a challenge in terms of site navigation.

Fin by Intercom Feature Ratings

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