Intercom for Small Startups
January 04, 2025

Intercom for Small Startups

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom to process inbound customer support emails that we get from multiple different emails that we provide for contact. It helps us organize our work and see detailed insights into Customer Support and sped up our work in comparison with just using a normal email service/ The shortcuts and the AI features have proven to be more useful than we thought at first.

Pros

  • Shortcuts for Repetitive Answers
  • Multiple Email Handling
  • Ticketing and Tracking Issues

Cons

  • Less Cluttered Interface
  • More Tutorial on Automation
  • Greater Customer Satisfaction
  • Faster Customer Help
The interface feels a bit to uncomfortable. Big emails and messages are badly displayed since the actual message window is very small in comparison to multiple other columns where I even barely look
We use it with Stripe to immediately see who is an existing user and who is a new one who has not made an account yet

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

It is amazing for startups who are just starting to grow. We have started using Intercom when we had only 20+ inbound support email per day, but now it is much more and I am happy that we have used it all this time since starting with hundreds messages per day might have been overwhelming at first

Fin by Intercom Feature Ratings

Using Intercom

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