Easy to use, but could be refined

1. I like the product ease of use, but I feel the preset client reports could be
more intuitive. There are too many options and they aren’t defined well
enough for users to know which option is the best for what they are
trying to achieve.
2. Although the staff is friendly and willing to help, I find that
usually I “stump” the team with my simple questions. If I contact the
support team it is because I have exhausted the online resources and the
attempts to figure it out on my own. I expect the team to have a fairly
simple response with a concrete explanation of how to achieve what I am
trying to accomplish.
3. Integration
with QuickBooks Online would make my life easier. Each week, I manually separate our checking account debit transaction into the individual payroll line items, which is time-consuming and prone to human error. isolved says QuickBooks doesn't offer direct integration and I need to pay for a third party application to make it
possible, and Intuit says isolved needs to contact them.
4. I would like the ability
to be able to make enhancement requests and then track my request, and those of all isolved users, to see if it will be in an upcoming release, needs more support, etc. For example, I requested the ability to automatically associate an SOC Code with a Job well over a year ago, but never received a response. Although I’m sure your
technical team are comprised of very nice people, in my opinion, they
don’t care what customers want and stick to the development queue set by
the company. There should be a way for customers to view the upcoming
enhancements in the development queue with a way to rate enhancements and
see where their requests are in the queue and how they rate.