IT Glue - Swell and Narly
Matthew Ingram | TrustRadius Reviewer
November 19, 2019

IT Glue - Swell and Narly

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IT Glue

We use it to keep track of our customer's computers, servers and networks.
  • Organization
  • Passwords
  • Linking to other items
  • Integration with PSA/RMM
  • Sometimes it takes a long time to update flexible asset changes
  • Quickly finding things could be improved or maybe I just need to learn more.
  • Vendor doesn't seem to care much about the small MSPs.
  • Hard to get a call back for an upsell. What's up with that?
  • I am better organized
  • I have a pretty good documentation system
  • Wish I had some better automation
This seemed like a cool product. You run these PowerShell scripts that you run on the client computer that updated in IT portal. It worked good at first but then it would mysteriously double the computer in IT Portal. If I don't catch it, it will triple and grow and grow. Later they offered SyncroMSP integration. This never worked. They email me bragging about this new feature. It doesn't work and they say they are working on it. That just pissed me off.
Haven't really used support.

Do you think IT Glue delivers good value for the price?

Not sure

Are you happy with IT Glue's feature set?

Yes

Did IT Glue live up to sales and marketing promises?

Yes

Did implementation of IT Glue go as expected?

Yes

Would you buy IT Glue again?

Yes

Syncs well with my RMM, SyncroMSP. It doesn't sync back to SynchroMSP. I end up putting my assets in Synchro so they sync with IT Glue. I looked at other options and it was either crappy integration or no integration. It stinks that you have to pay for the enterprise version just to get any kind of integration. I cannot take advantage of all the features, not sure it's worth the money but there is nothing much better.