Dependable IP Telephone Access From Your Computer
December 07, 2017
Dependable IP Telephone Access From Your Computer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Jabber
My company utilizes Jabber throughout the entire organization. It gives us a mechanism for communication throughout our organization both via voice and video calls and by way of instant messaging.
- My favorite use of Jabber is for making and receiving phone calls from my PC. For outgoing calls I can search through the corporate database of employees to select my recipient and call right from my computer. All incoming calls ring both on my desk phone and on my PC, allowing me to receive a call using my headset and microphone even when I'm working remotely.
- Jabber provides a unified platform for sending instant messages to any employee within our organization.
- Jabber displays the availability of each employee. The fact that it syncs up with our company calendars makes this feature useful for determining if an employee is currently in a meeting.
- I've attempted to use Jabber's screen sharing feature in the past with mixed results. The connection seems finicky at best, often lagging or disconnecting during the process. This could of course be attributed to our company's network infrastructure but I've not had many connectivity problems otherwise.
- Some versions of Jabber display "toast" messages every time a user comes online. This is rather annoying and although they provided a mechanism for silencing these toasts, its on a per-user basis and it is not intuitively obvious how to silence them.
- Jabber improves communication throughout our company by providing a unified mechanism of communication.
- With its tight integration into our networked telephony, Jabber empowers the user to communicate how they see fit. You can make and receive calls from your PC (even to the outside world), instant message other employees, or choose to use your desk phone for phone calls.
- Jabber enhances the availability of employees when working remotely, allowing them to make and receive phone calls when working remotely just as if they were in the office.
- Slack, Zoom and Google Hangouts
Many products do many things better than Jabber. For example, Slack is a more bonafide chat application and Zoom does a better job at screen sharing. But Jabber is the only product that I'm aware of that provides such access to your IP telephone network from your computer.