Using Jabber to Blabber with your coworkers at a large non-profit
December 12, 2017

Using Jabber to Blabber with your coworkers at a large non-profit

Karly Gersberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

Our entire organization of approximately 500-600 employees uses jabber very often on a daily basis as our primary means of instant communication. Besides e-mail, we use jabber in our organization to ask urgent questions, notify others of things quickly or send more informal messages that don’t require a full email or phone call. It allows us to communicate much more effectively because our employees are usually busy and not confined to their office or desk, so if they miss a phone call it becomes very easy to play phone tag all day. Jabber is also a more casual form of sending messages you may not want to send in an e-mail, and allows you to use emojis and attachments to illustrate your point.
  • Easy to use design, very common-sense oriented and user-friendly, just click the person's name, type your message and hit send!
  • You can attach files to a message, so if you need fo reference something in your conversation you dont have to send a separate e-mail. Makes it much less confusing to manage tasks
  • Connects to your Microsoft office calendar/desk phone to show if you are available, away or signed off in real-time and without having to manually set an away status.
  • Can easily change the size, and font of your text and can add emojis to make your conversation more fun and casual.
  • I would like to have the ability to archive and save particular conversations. It only saves your chat history for a week or two but there is no option to save parts of the conversation or import to your email. You would need to copy and paste but of course, you can’t do that after the fact if its already gone.
  • I would like to be able to personalize or customize the interface a little bit more. As of now, there is one design, one color, one set “away” or “busy” status and no way to change the color or look of the jabber home box or chat boxes.
  • The “phone call” function is not particularly easy to use. I still haven't been able to figure out how to connect my phone to my jabber so that I can “call” people via jabber or so that they can see if I am currently on a phone call already, which I think is an extremely useful function- if only I could figure out how to use it!
  • Jabber is used by every single one of our 500+ employees and we rarely have issues.
  • It allows our employees to communicate in a more real-time manner, keeps our workflow moving quickly and efficiently, makes collaboration easier.
  • Has improved project management to allow for faster communication, we can ask and get answers to questions on projects faster than before. Don’t have to keep calling to try to get a hold of someone.
The only other similar software I have used in the workplace is AOL Instant Messenger. It is very similar and has the same basic functions and provides the same advantages and disadvantages but it is not designed for use within an organization like Jabber is where you can keep your address book of coworkers.
Jabber is very useful for a large company that is spread out across physical locations and where employees do not see each other often or are not able to interact face to face daily. It is also good for organizations where staff is frequently away and back from their desks and may not be “glued” to their desk phone. It may not be the best solution for companies who need confidential or private forms of communication because the chat box pops up onto your screen when someone messages you and is easy for clients to see.

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