A Review of Cisco Jabber
July 24, 2018

A Review of Cisco Jabber

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Jabber

We utilized Jabber across our entire organization with my past employer. Jabber served as an efficient platform for establishing messages as well as connecting seamlessly to all of our work schedules, cell phones, and e-calendars. It was useful for identifying if co-workers were at work that particular day or in a meeting or maybe even just away from their computer for a bit.
  • If individuals work for your company, their name and title is shown, as well as recent transactions you've had with them. In a dynamic environment such as the one I was employed, it was very organized and beneficial.
  • A strength of Jabber would be the integration involving alternate services a business might provide. It lets coworkers know if you are presenting a PowerPoint slide show by flashing "In Presentation Mode" which lets colleagues know not to message you at that time.
  • Everything works pretty smoothly and without a hitch. Another strength of Jabber is that it's been around long to enough to have many of the bugs and kinks worked out.
  • I'd kind of like to see Jabber become fully cloud-based. When I utilized the program, it was mainly a separate item on our system. While this wasn't necessarily a setback, it mainly had an overall aesthetic of a more dated technology.
  • The Jabber app doesn't store credentials for logging in when I sign on. Basically every time I would re-open the app I would have to re-type my log-in info. It made me a little more hesitant to use the app on the road.
  • I would also have liked to see file transfer somehow be sped-up. Transferring of files is pretty simple to locate on Jabber, but the wait time is a bit of a drag and sometimes it even fails. Some improvement could be made in this regard.
  • The efficiency in which Jabber allowed us to communicate inside the office as well as outside the office, was a great return on investment due to the time and energy savings.
  • Since Jabber operates as a “single pane of glass”, the software interface for the Cisco Unified Communications Manager platform, it combines IP telephony, visual voicemail, voice, web conferencing, desktop sharing. The packaging of these items has been proven to save on excess costs
  • Jabber yields a flexible decision-making process of executive options, familiar navigation between system tools, access to WebEx conference tools, and easy collaboration - the ease of mind company-wide helps to facilitate business in a lower-stress environment.
Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
In a corporate atmosphere, Jabber is a legitimate and helpful chat platform. Integration is key here for synching with other Cisco programs and video/phone systems, and the desktop application is versatile. I enjoyed the concept of being able to share my desktop or start up a group WebEx meeting. "Active Directory Integration" makes it simple to locate coworkers and organize business department employees into set groups. If integrated into your phone system, Jabber is beneficial in viewing missed calls in a timely fashion. The reminders received about upcoming WebEx meetings are beneficial and Jabber also reminds you to launch them via the pop-up alert system. In all, I feel Cisco Jabber is a pretty complete package.

Cisco Jabber Feature Ratings

Task Management
9
Gantt Charts
8
Scheduling
9
Workflow Automation
9
Mobile Access
10
Search
9
Visual planning tools
10
Chat
10
Notifications
10
Discussions
10
Surveys
9
Internal knowledgebase
9
Integrates with GoToMeeting
9
Integrates with Gmail and Google Hangouts
7
Integrates with Outlook
10
Versioning
9
Video files
8
Audio files
8
Document collaboration
9
Access control
9
Advanced security features
8
Integrates with Google Drive
9
Device sync
9