Fleetsmith

Overview

Reviews

On Fleet.

8
We are using Fleetsmith to inventory and manage Mac devices for our company and clients. It's used across the whole organization and …

So So

2
We use Fleetsmith to remotely manage all of our iOS devices. As any MDM this helps us easily manage all of our mobile devices in one …

Happy Fleetsmith Customer!

10
We use Fleetsmith to manage our entire fleet of Macs for the company. We set up zero-touch deployments with Apple DEP. It allows us to …

Good system

4
Currently, most employees are using Google Chromebooks. However, employees such as myself use Macs for our jobs and daily tasks. Since …

Fleetsmith Review

8
We use Fleetsmith to manage software and settings for our staff computers. I like that I have the ability to set security, wifi and system …

A great product!

6
We have been using it across the whole organization. It's our MDM of choice currently and it helps ensure all of our devices contain …

Worth Using

9
Fleetsmith gives us the confidence that all our company-issued laptops are easily deployed and kept up to date. It provides both …

Makes Apple admin simple

8
It’s being used by my department to maintain laptops and mobile devices. It allows us to see who needs updates and allows us to roll out …

Fleetsmith

10
We use Fleetsmith to manage our corporate Mac OS fleet, pushing software patches and configuration to our whole company, enforcing …
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An Awesome Product from an Awesome Company

9
I have enjoyed using Fleetsmith for managing our Apple products. Fleetsmith has been able to provide a niche product for a niche market, …
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My Fleetsmith experience

8
We deploy Fleetsmith across the whole organization, MacOS only. It helps us to manage the consistency of the app updates and push common …
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Great fit for our company

6
I am the account holder and manager for our Fleetsmith account (Operations Team). We use Fleetsmith primarily for its ability to wipe …
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Pricing

View all pricing

Fleetsmith Managed

$8.25

Cloud
per device, per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.fleetsmith.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Fleetsmith?

Fleetsmith is a security-focused, automated, cloud management solution for Apple devices. The vendor says they put tedious device deployment, security, and compliance workloads on autopilot, so IT teams can focus on more impactful and rewarding work.

Users can manage an entire fleet in minutes, configure & enforce security and compliance settings, deploy 70+ apps with automatic package management, and automate away new device deployment workload for good.

In June 2020, Fleetsmith was acquired by Apple.

Fleetsmith Features

  • Supported: Zero-touch deployment: Local user account, DEP, apps and settings
  • Supported: Automatic OS upgrades and enforcement
  • Supported: Set-and-forget deployment, configuration & enforcement for 70+ apps
  • Supported: Smart inventory
  • Supported: Fully-automated patch management
  • Supported: FileVault 2 Encryption with automatic key escrow
  • Supported: Kernel Extension Whitelisting
  • Supported: TCC/PPPC Whitelisting
  • Supported: Custom script deployment
  • Supported: Kernel-level binary blacklisting
  • Supported: WiFi, VPN and printer deployment

Fleetsmith Video

Learn how you can set-up and manage your entire fleet of Apple devices in less time than it takes to get off hold with other IT software providers. No jumpstart fees, no extra training, nothing that wastes your time.

Fleetsmith Competitors

Fleetsmith Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)10%

Fleetsmith Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Alternatives

View all alternatives

Frequently Asked Questions

What is Fleetsmith's best feature?

Reviewers rate Support Rating highest, with a score of 8.8.

Who uses Fleetsmith?

The most common users of Fleetsmith are from Small Businesses and the Computer Software industry.

Reviews and Ratings

(21)

Ratings

Reviews

(1-21 of 21)
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September 11, 2019

On Fleet.

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using Fleetsmith to inventory and manage Mac devices for our company and clients. It's used across the whole organization and maximizes our ability to automate. It helps give great reporting information (encryption status) and helps keep the computer up to date.
  • Ease of use to manage. Some other solutions can be a little hard to navigate. Fleetsmith is intuitive.
  • DEP Enrollment is really nice. If you are shipping a laptop out to the user you can set their password and when they turn on their computer they will have access.
  • Adding software to be pushed out. Pretty easy to do.
  • The list of native software to be deployed isn't as large as it could be.
  • Pushing out custom software would be a good workaround but that doesn't seem doable.
  • Clients frequently tell me they dislike the reporting capabilities.
Fleetsmith is well suited for companies with a lot of Macs, Mac minis, Apple tvs, etc., that are all over the place (different offices, states, countries, floors, remote employees, etc). It makes the management of these central where it would be almost impossible otherwise.
Customer support has always been very receptive. You can tell that they really care of about the customer and I think this really helps pry people away from JAMF etc which can be a little cold. Our clients like that they can put in feature requests themselves. We like that Fleetsmith is local. :)
September 08, 2019

So So

Score 2 out of 10
Vetted Review
Verified User
Review Source
We use Fleetsmith to remotely manage all of our iOS devices. As any MDM this helps us easily manage all of our mobile devices in one location.
  • VPN Configuration
  • Easy Setup
  • We were told that this was in the works and it would be implemented at the beginning of the year 2019. That has still not happened and whenever we ask about this functionality we cannot get a good answer.
  • Management of devices that are already in the field—we were told that in order to use Fleetsmith as we would like (pushing apps to devices) we would have to get each device and set them up from a Mac.
  • Integration with Windows.
THERE IS NO VPP. MAC IS NEEDED TO PROPERLY CONFIGURE DEVICES.
They cannot answer the questions I ask.
Pax Whitfield | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We manage about 170 Macs across four states. It has replaced manual provisioning for new computers and OS imaging on re-issued computers and upped our security stance considerably.
  • Escrow of FileVault keys
  • Managing of common 3rd party software apps (Office, Zoom, 1Password)
  • Hardware reporting - battery, storage use, etc.
  • Zero-touch deployment of newly purchased machines
  • Handling of updates and/or communication about undeployed updates on Macs with limited storage space
  • I hope they're working on a way to do automatic macOS user account creation as part of a hardware 'refresh' when reassigning a unit from one staff member to another.
  • Easier/more customization options for deploying in-house and other custom softwares
Fleetsmith is best for newly purchased machines being given to a single user. Excellent for portable computers. It's not as well suited to shared machines, computer lab or kiosk type scenarios, etc. Fleetsmith doesn't really manage iOS or tvOS, either, but if they added this functionality in a competitive way, we have a fleet of both that I'd consider moving!
Responsive and friendly and helpful. I do sometimes wish I could call someone directly, but it's also rarely necessary.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Fleetsmith to manage our entire fleet of Macs for the company. We set up zero-touch deployments with Apple DEP. It allows us to manage and track our assets effectively while also providing us the tools to implement security best practices.
  • Setting up zero-touch deployments with Apple DEP.
  • Seamless integration with G Suite.
  • Auto account creation for users.
  • Filevault2 key escrow.
  • Managed apps and profiles are extremely simple to use.
  • As an Admin I would like to know what updates are in flight (like a progress bar) to which devices.
  • More tooling to streamline the laptop repurposing workflow not just for new devices (e.g. doing the auto account creation for a user's device).
  • I wish I could add notes to pending devices e.g. this device is a spare in the Boston office. I do this with sticky notes on my desk.
For startups that need to manage Macs and are not ready for their first IT FTE this is a great product. I'm not a traditional IT person but Fleetsmith has helped me manage the laptops at our company effectively. When we are big enough to hire a full time IT manager Fleetsmith has us set up nicely to scale rapidly.

Shout out to Dave Vega who was our account manager until recently. In the beginning, Dave took the time to understand our needs and explain where Fleetsmith would fit or not fit. He was always responsive for account questions and he would also help with technical questions as well. Dave was never overly pushy on anything and genuinely wanted to make sure Fleetsmith was serving the current needs of Manifold. Thanks, Dave!
Support has been great over email and via community on Slack. Very responsive.
Steve Huff | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Fleetsmith solves two problems for me: first, I want to spend a minimum of time tinkering with the configuration of my own workstation, and second, I support relatively nontechnical users who have even less
patience for tinkering.
  • Fleetsmith does a great job of being unobtrusive on managed devices. After initial deployment, one might never know it’s there except when it prompts to enforce a software update.
  • Fleetsmith has sensible defaults and relatively few decisions for the administrator to make; for most applications and configurations, it’s sufficient to enforce a minimum version. For more complex use cases, I suggest falling back on Fleetsmith’s ability to install tools such as Puppet and run arbitrary shell commands.
  • I’ve seen Fleetsmith be unable to achieve its desired configuration, but not communicate the problem clearly. For example, when I first enforced FileVault encryption via Fleetsmith, the device showed FileVault encryption as “Enabled, but not enforced”. After talking with Fleetsmith technical support, I found that the underlying issue was that Fleetsmith had not been able to escrow the encryption key because encryption had been manually applied before Fleetsmith was installed; technical support staff suggested that I resolve this situation by manually disabling encryption and then allowing Fleetsmith to reenable it. This solution was acceptable for me, a relatively technical user, but would have been a nonstarter for a nontechnical user.
  • It’s difficult for me to determine what exactly the Fleetsmith agent is doing on a managed device. When I enforce a change via Fleetsmith and then notice that the change has not been made on the device, it’s difficult for me to tell whether a) the agent tried to make the change but was unable or b) the agent hasn’t yet tried to make the change.
My sense is that Fleetsmith is a good fit for use cases where the organization is already invested in G Suite as a directory service, and where best-effort configuration management is acceptable. I don’t know that I would trust Fleetsmith in an environment where strict compliance was of paramount importance; Fleetsmith’s design seems to be to choose to “fail open” rather than “fail closed”.
My initial attempts to contact support received well-meaning but somewhat generic answers; I had to persist for a while before I eventually got a response from a Fleetsmith engineer who could provide a detailed rationale for some of the behavior I saw. On the other hand, I’m delighted that I was able to talk to an engineer at all!
James Villarrubia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Fleetsmith is our default MDM solution for our entire set of Macbooks and Apple devices. As a company focused on flexibility in the workplace, having a solution that worked well with a remote, part-time, and location diverse set of employees was critical to our success. We work with large Fortune 500 companies that need guarantees on safety and security that Fleetsmith helps orchestrate for us.
  • Very simple to roll out.
  • Customer service is fast and top notch.
  • Takes customer recommendations on features seriously.
  • Simplicity of the interface means some feature options aren't as clearly defined as they could be.
  • User profiles vs device profiles can be confusing.
  • No "master view" of profile setups.
  • Can't duplicate a profile or set of applications (yet).
For any Apple-based small-to-mid-size business, Fleetsmith is my go-to recommendation. Not sure if the interface will scale well with 300+ devices or users, so larger 100+ person organizations might want to investigate more thoroughly. Fleetsmith's team will always take feedback and answer questions, so if you're on the fence - definitely give it a go.
Fast. Friendly. Honest. Open to feedback. I wish every company was like this.
September 09, 2019

Good system

Christopher Ecklesdafer | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
Currently, most employees are using Google Chromebooks. However, employees such as myself use Macs for our jobs and daily tasks. Since it's hard to keep up with inventory and security with Macs, we use Fleetsmith for managed remote and local Macbooks. With Fleetsmith, I feel more comfortable with our company asset given to employees without fear of a stolen laptop or sensitive company documents getting leaked out.
  • Security.
  • Asset control.
  • Deployment.
  • User management.
  • User interface.
Since I normally just set it and forget it. I cant really comment on this.
Have yet to use their support, which is probably a good thing.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Fleetsmith is used across the organization to manage our relatively small fleet of Mac devices.
  • Onboarding new users is an easy process.
  • Taking action if a device is lost is simple to do.
  • Windows support would be nice to have.
Fleetsmith is well-suited for anyone who has a fleet of Mac devices that need to be maintained and kept up to date.
The support is grade A. Although, this is to be expected from a VC-backed company now.
September 05, 2019

Fleetsmith Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Fleetsmith to manage software and settings for our staff computers. I like that I have the ability to set security, wifi and system settings as well as make sure that 3rd party software is kept updated and current. The G Suite integration is really helpful for our classroom computers so when a teacher switches rooms they just need to log into the computer in the room.
  • Making sure security settings are enforced.
  • Deploying software.
  • Keeping track of users.
  • Would be nice to be able to import 3rd party software.
Fleetsmith is great for integrating with G Suite and managing groups of computers.
Communication with Fleetsmith has been clear and timely.
September 05, 2019

A great product!

Steven Cruz | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We have been using it across the whole organization. It's our MDM of choice currently and it helps ensure all of our devices contain anti-virus, encryption, and firewall and are up to date.
  • Great user interface.
  • Simple implementation and rollout.
  • The catalog contains a lot of the most used services.
  • Customer service needs a chat or phone support.
  • The catalog is nice but doesn't contain everything.
  • Custom scripts should have a better user interface.
Well suited for small businessrs trying to scale.
Email tends to be slow and that's their only source of customer support they have.
September 03, 2019

Worth Using

Score 9 out of 10
Vetted Review
Verified User
Review Source
Fleetsmith gives us the confidence that all our company-issued laptops are easily deployed and kept up to date. It provides both productivity enhancements and compliance gains with the associated peace of mind.
  • Fleetsmith was really easy to get started with - It had a much lower barrier to entry than other tools we tried.
  • Nothing springs to mind!
It has worked well for our small team.
Haven't had to contact support yet!
Score 10 out of 10
Vetted Review
Verified User
Review Source
We run Fleetsmith on all employee workstations with access to systems that contain PHI (Protected Health Information). Fleetsmith allows us to meet all of our compliance requirements to maintain HITRUST certification on employee workstations.
  • Intuitive user interface.
  • Support for modern workstation configurations.
  • Light on resources.
  • Reports for compliance documentation that could be provided to auditors.
If you run macOS workstations, Fleetsmith is great.
I haven't needed much support at all.
Barak Kaufman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our entire organization uses Fleetsmith to control, manage and secure our Macs. It's used to keep everything updated, synced, secured, and tracked.
  • Centralized visibility.
  • Automated remediation.
  • Device analytics.
  • Onboarding.
  • Deeper analytics.
  • Centralized IT catalog of all devices.
  • User onboarding explanation.
It is perfect for a company that takes security seriously, has remote employees and is growing fast, and it really has helped our business scale much faster. I can't speak to the use case of larger organizations
Have not had much of a need for CS but their team has been excellent at product updates and keeping us informed.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have been using Fleetsmith for almost a year to manage our small fleet of Apple products. It makes my job so much easier to have a single pane of glass to manage and update these devices. I do not consider myself a Mac user so this interface makes it a delight to manage devices that otherwise would be left on their own to defend for themselves in an ever more dangerous world.
  • Single pane of glass for managing Apple devices.
  • Makes updates on devices much easier.
  • One place to check everything!
  • Takes some work to set up, but that's Apple's fault for having such tight security. But after you're over the hump, it couldn't be easier to use!
Fleetsmith is well suited for managing 5 to 500 devices. It allows a small to medium-sized business time to concentrate on other tasks instead of treating each Apple device as a one-off for systems management.
I have not had to use the support at this point.
Nikesh Ashar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It’s being used by my department to maintain laptops and mobile devices. It allows us to see who needs updates and allows us to roll out secure software.
  • Manages leased laptops.
  • Keeps software up to date.
  • Let’s me see who has which device.
  • Tracking devices.
  • Advanced asset management.
  • Apple lease details.
Fleetsmith is well suited for Apple device rollouts. However, you need good knowledge and admin access to all your Apple accounts across the business or organization to make it work to your advantage.
I always get quick replies, and they are quick to solve issues.
August 09, 2019

Fleetsmith Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used across Segment. It helps us to deploy globally.
  • Streamlined set up.
  • Device setup & management.
  • Policy deployment.
  • Needs more automation in apps.
It is well suited for device set up and management.
Great customer support!
September 08, 2019

Fleetsmith

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Fleetsmith to manage our corporate Mac OS fleet, pushing software patches and configuration to our whole company, enforcing policies and supporting the security and compliance baselines required in our market. It enables us to amplify our small engineering team with enterprise-scale policies and visibility of potential risks before they become problems.
  • Policy enforcement
  • Enrollment of new workstations
  • Patch management
  • Eagerly waiting for custom packages, though the support for scripts and toolings like Chef and Puppet is strong.
We run a Mac OS and Linux estate and Fleetsmith is an Apple-centric solution. This is perfect for us, but a cross-OS solution may better suit a company with a more diverse set of user machines
Among the most responsive, friendly and most competent support I have encountered.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have enjoyed using Fleetsmith for managing our Apple products. Fleetsmith has been able to provide a niche product for a niche market, and they care about the organizations they support. Any issue that I have ever had has been resolved quickly. I appreciate what they are doing and how the product is evolving.
  • Apple Device Management
  • Universal Settings
  • Limited apps for iOS devices
I'm happy with the services I have received from Fleetsmith. I think anyone with an extensive Apple fleet will be happy with them as well. My only real beef is how many editions of iOS they are willing to support. I can see their reason, but older gen stuff still needs management too.
Quick, professional, courteous. They have a concern for providing genuine customer service, not just providing the illusion of genuine customer service.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We deploy Fleetsmith across the whole organization, MacOS only. It helps us to manage the consistency of the app updates and push common apps to the devices. Also, we control the security settings of the devices such as firewall, filevault, media management, and also MDM options to remote wipe/lock the devices.
  • Pushing latest app updates.
  • Monitoring devices' health in the organization.
  • Remote wipe and lock features.
  • Fleetsmith support is responsive.
  • Granular control on the security features such as firewalls, as currently it only enables or disables a firewall. [Would be great] If it can be enabled but also allow certain control on which apps are added as an exception.
  • In the dashboard, affected devices that were highlighted cannot be viewed in a list. Right now in order to know which devices are affected, we can only click on a draft email to send the email to the affected device owner.
  • Fleetsmith [should] work with device manufacturer (Apple) to make the solution works better. Current issue with T2 chip is still plaguing us.
For an organization that does not have Active Directory services, and those that encourage staff to bring their own device to the company for work. It is not suited for those organization with an Windows environment though.
The response time is very fast since we are in a different time zone, probably I expect it will take more than 24 hours to get a response. Overall most of the issues can be solved, with some due to the missing features.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Fleetsmith to manage our fleet of laptops across the business. The service works brilliantly and is simple and very efficient to use.

Whenever we have encountered any friction, which typically comes from Apple rather than Fleetsmith itself, they are always supportive, quick to respond and helpful. Onboarding in the early days was great and the service continues to work flawlessly since the day we signed up.
  • Ease of use
  • Modern UI
  • Reliable
  • UI is sleek and modern but sometimes a little too minimal depending on the size of your viewport
  • Fantastic for managing a fleet of Apple devices in the SMB/SME space where we are. I can't speak to larger scale operations but if you want to deploy devices for 1-100 people, it would be hard to make it faster and easier than it is with Fleetsmith.
  • If you need very granular or shared profiles for devices that can be combined, I don't think this is a capability and might be something nice for future if people want modular permissions and profiles.
Fantastic support. I have had a few queries on how to go about doing things in the best way and the support at Fleetsmith was always very quick to reply and with excellent advice and detail to solve the problem and lead is into our best use of their product.
September 04, 2019

Great fit for our company

Score 6 out of 10
Vetted Review
Verified User
Review Source
I am the account holder and manager for our Fleetsmith account (Operations Team). We use Fleetsmith primarily for its ability to wipe devices remotely and control certain standards to meet with security regulations/ requirements for our clients.
  • Remote Device Management
  • Inventory
  • Would love to see more applications to implement and control (i.e. Github, Trello, JIRA, Teamweek, GSuite)
  • We signed up under a pretense that Sophos would soon be available as an app. That has not happened and I do not believe there are any antivirus apps available.
  • The help center is lacking. As someone who is not in IT but is responsible for the IT of our small company, I find myself reaching out to someone at Fleetsmith at least twice a month. I would love a better education center to debrief all the capabilities of the product.
The customer service team is great at getting back to me and answering my questions.
Your customer support team is always available to answer my questions and they do get back in a timely fashion.