Item: Jamf Pro
Rating: 7
Author: Isidoro "Roy" Jovero

Overall Satisfaction with Jamf Pro

Use Cases and Deployment Scope

We use Jamf Pro to manage our Macs company-wide. In the past, we didn't have a centralized management tool at all. We looked into using MobileIron for Mac management, only to find out that their feature set was severely lacking on the computer side. While we're still working out the kinks in our specific deployment, we find that what we have now is vastly better than what we were doing.

Pros and Cons

Pros

FileVault2 key escrow
Remote lock/wipe

Cons

Clunky UI
Only the first account created is managed when using pre-stage enrollment.

Return on Investment

Less time spent manually setting up computers.
More time made available for orientation by making some apps optional via self service.

Alternatives Considered

MobileIron and Addigy

Jamf is still the defacto standard for Apple MDM. MobileIron has proven to fall on its face when it comes to computer management, and my experience with Addigy, however short, showed me that they had a lot of catching up to do.

Support Rating

Between the Jamf Nation forum and Jamf Support, we have had little trouble getting the help we need, or at least a gentle nudge towards a solution. Being the Apple MDM standard, we can often find useful articles and KBs with a simple Google search before pinging the experts.

Key Insights

Do you think Jamf Pro delivers good value for the price?

Yes

Are you happy with Jamf Pro's feature set?

Yes

Did Jamf Pro live up to sales and marketing promises?

Yes

Did implementation of Jamf Pro go as expected?

Would you buy Jamf Pro again?

Yes

Other Software Used

Slack, Freshdesk, OfficeSpace Software, Robin, Envoy

Likelihood to Recommend

Our previous computer deployment workflow was extremely manual. We were leveraging Migration Assistant to image machines but quickly ran into hurdles as MA was a 1:1 process. We then started using Mac Deploy Stick, which allowed us to image more computers at once but was still very manual. With Jamf, deployment is much more automated and we're slowly getting closer to zero-touch. It may just be our current deployment, but we still have to get hands-on with the computers. We also have to verify certain settings in the JSS prior to turning the computers on, in order to ensure proper pre-stage enrollment.

Comments

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Still the Apple MDM king