JIRA Service Desk
May 30, 2019

JIRA Service Desk

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Desk

We put Jira tasks as discussion items on the follow-up decisions and actions-up Issues, which are fielded up by the meeting members concerned and discussed in the meeting. Teams use Portfolio for Jira to effectively plan by creating reliable forecasts, staying informed with realistic schedules, and effectively troubleshooting and managing releases in an ever-changing environment.
  • Polished user experience
  • Unlimited Custom Fields
  • Bugs and defect Management
  • I spend most of my working day in the agile boards! So easy to use and endlessly configurable. I can't fault it
  • It provides all of the collaborative tools we need to manage our work and maintain documentation for future reference
  • Hard to setup
  • Too many features
  • Difficult to use
  • It helps to manage the defects effectively and effeciently
  • It saves the time
  • Reduces the cost to an organization by managing the defects effeciently
  • Agile board doesn't have an ability to move multiple tickets to the next column at once.
JIRA provides a platform to manage the defect efficiently and effectively at one single place. Agile board doesn't have the ability to move multiple tickets to the next column at once. Drag-n-drop simply doesn't work there for more than one ticket.
JIRA started out as being a bug tracking system. It has become a general purpose issue/task tracking solution. You can use it to track any task.

Jira Service Management Feature Ratings

Organize and prioritize service tickets
10
Self-service tools
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Change requests repository
10
Service-level management
10

Using Jira Service Desk

10000 - Developers, Testers and other teams.
2 - Belongs to the IT team
  • Managing defects
  • Reduces time
  • Reduces cost