Solid Project Tracking Software
July 17, 2019

Solid Project Tracking Software

Phillip Holder | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Desk

  • Used across the whole organization.
  • Project Requirements repository - agile/waterfall.
  • QA tracking during test case resolution.
  • Process improvement.
  • Keeps track of all activities related to the project in question.

Pros

  • Documentation of Requirements - serves as the go-to source for all requirements created as a result of the SDS (System Design Specifications) review and sign-off.
  • Process improvement - We used to revamp failing processes and centrally locate all BAU (business as usual) developments tickets through JIRA.
  • Bug tracking - Great source for defect tracking and resolution.
  • Historical repository - we use as a historical reference and document location for all projects.

Cons

  • Add-ons - Some things I think should be easier to find and possibly more documentation.
  • Traceability linkage - JIRA has a hierarchy - EPIC/Story/Bugs etc. - They should automatically be linked one to the other once users attach for example a bug to a story - I.E. Cannot close the story until the bug has been resolved.
  • Better linkage to MS office tools - I.E> MS Project/Excel - I find it tricky to drop excel file into JIRA.
  • Not in a position to comment
  • Not in a position to comment
  • Not in a position to comment
JIRA stacks up very well in particular with Microsoft Team Foundation Server which I used extensively for 7 years. The transition I had to do to JIRA was seamless and they both compliment each other well.
  • Best for traceability for large company/projects.
  • Best for historical documentation of requirements.
  • Best for QA bug tracking.
  • Better integration with QA testing tools such as HLM/IBM Rational - used quite a bit in many organizations.

  • Not suited for small businesses as it may be overkill.

Jira Service Management Feature Ratings

Incident and problem management
7.5
Organize and prioritize service tickets
9
Self-service tools
7
ITSM collaboration and documentation
8
ITSM reports and dashboards
6
ITSM asset management ()
Not Rated
Change management
7.0
Change requests repository
7
Service-level management
7

Comments

  • Lavanya Doddapaneni | TrustRadius Reviewer
    Lavanya Doddapaneni
    commented 6 years ago
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