Item: GoTo Connect
Rating: 10
Author: Betty Oren

Use Cases and Deployment Scope

GoToConnect Hosted VoIP is utilized across our entire organization. It solves communication issues between departments and help direct outside phone calls to the right employee and department. It also provides multiple numbers to different divisions within our organization. Upon improving communication between departments, it has resulted in increased productivity on a daily basis between users.

Pros and Cons

Users can sit at their desks and communicate with another user without having to get up.
Increased productivity.
Easier to manage and administer with online portal.

I find it easy to use, not really any suggestions for improvement.
The Find Me tree took more time to learn.

Return on Investment

Improved communication within organization.
Ease of use for outside callers to reach correct person directly.

Usability

They have updated the user portal and has all categories to choose from making it easy to manage.

Support Rating

Any time I have called for support, it has been resolved during call. The Tech Support Team is always very customer service oriented and knowledgeable for my issue. They have a great matrix for troubleshooting and follow-up as well.

Likelihood to Recommend

GoToConnect Hosted VoIP is utilized across our entire organization. It solves communication issues between departments and helps direct outside phone calls to the right employee and department. It also provides multiple numbers to different divisions within our organization. Upon improving communication between departments, it has resulted in increased productivity on a daily basis between users.

GoToConnect is the way to go!

Overall Satisfaction with GoToConnect (formerly Jive)