Mostly Excellent
August 15, 2019

Mostly Excellent

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

Our company uses GoToConnect across all departments: office, production, marketing, etc. GoToConnect has given us the ability to communicate with our customers and each other efficiently.
  • Individualization of each phone unit: we are able to customize rings, call groups, etc.
  • Schedule ability: when phones are sent to voicemail or the after-hours call center it is very easy to utilize.
  • Call transfer and other basic phone functions are extremely simple and easy to use.
  • There is some difficulty with implementing different lines so that more than one call can be fielded at a time.
  • The web interface feels a bit convoluted and repetitive. It is sometimes hard to identify which section of the site you're looking for.
  • It has become more difficult to collect and review recorded calls.
Basic phone functions are easy and the web interface allows for excellent control of each unit from one place.

GoTo Connect Feature Ratings

User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing
Mobile app for iOS

Using GoTo Connect

We are happy with the product overall but do have some small issues.

GoTo Connect Support

Support is quick to respond and follows up frequently.