Item: Join.me (discontinued)
Rating: 10
Author: Ilicia Lopez

Use Cases and Deployment Scope

As a Systems Analyst there were several occasions when our help desk software would not allow me to remote in to users' computers. I was introduced to join.me and it became a tool that I constantly used. Join.me is an application that can be accessed online and is used to remotely access another computer.

Pros and Cons

User friendly.
Great presentation.
Helpful support.

Download of free application would be great.
Lower costs for group pricing.
I don't see a Mac version - would be easy for Mac users.

Return on Investment

Fast connection.
Easy troubleshooting for issues.
Increased customer service.

Alternatives Considered

Remote Desktop Services

Join.me was easier to use, hands down. The product has a short download time and gives you the ability to join users with a simple access code.

I feel that Microsoft Remote Desktop failed at times and had a blurry desktop visual. Join.me had a clear image and an inviting look. I totally recommend it in comparison to other products I've used.

Other Software Used

Adobe Photoshop, MS SharePoint, ShoreTel

Likelihood to Recommend

I feel that join.me is a great product for any size company. We have limited licenses and access for remote desktop connection. It is great for employees or managers that need to access other's computers or for support roles in any organization. I don't feel that there is a scenario where it is not appropriate. Join.me can be used by anyone and it is easy to walk users through the setup process.

Join Join.me!

Overall Satisfaction with Join.me