is faster to use than other remote sharing applications
April 18, 2016 is faster to use than other remote sharing applications

Massimo Emilione | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

We decided to use another application called GoToMeeting due to pricing concerns. But there have been times where we needed to use which have been very helpful to some of the team that has had to use it. It has been great for sharing screens where we can control another machine and perform any troubleshooting or installing that was needed of us.
  • It has always utilized a web deployment. This made it easy to get users to share their screen with us and work on their machine.
  • had a simple to use interface. This made it easy for users to share and chat with us about their issues or problems they wanted to discuss with us.
  • always gave free upgrades when they first came out to get more users to buy into using the tool which made it very easy for us to decide if this would be the tool we would use going forward for our demos and support calls.
  • Initially didn't have a phone call in number which meant we needed to call our customers directly. Ever since then I have never looked to see if it was ever implemented as the initial expectation has stuck with me.
  • It wasn't easy to determine which user was watching my machine. Other systems have a login url PLUS a meeting code. Even though uses a 9 digit code at any time it could be a random internet user looking at your screen. And when a user showed up it would show as user 1.
  • Pricing wasn't as competitive as other services.
  • This is not a critical issue but some tools like this one don't allow control of apps that require admin access. This at most times is not a big deal but with some support PCs it did become an issue and we had to utilize other tools.
  • It has been a great help to our customers since we need to help support them and it makes it easy for them for us to have a tool like this where we can remote and control their machine.
  • This tool allows for quicker turn around and doesn't require an onsite visit.
  • When performing a sales demo this is nice as it helps keep costs down associated with traveling.
Head to head join me is quicker to use and is easier to use. It requires literally nothing to install unlike the other applications, which makes it the best choice when working with users who are less technical. is the fastest to get started and share with your users. When seconds count this is a no brainer. is definitely suited for a quick demonstration or sharing of a screen to help troubleshoot or control a PC. This made situations like doing remote installs a cinch as does sharing a screen. This also works well for someone who can't afford an account or has very limited needs as this can be a great tool. When you find your needs start to increase you will see the value of the tool and become comfortable using the tool. (discontinued) Feature Ratings

High quality audio
Not Rated
High quality video
Low bandwidth requirements
Desktop sharing
Not Rated
Calendar integration
Not Rated
Meeting initiation
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Live chat
Audience polling
Not Rated