Jotform is a great form builder with great customization and form building options!
April 28, 2020
Jotform is a great form builder with great customization and form building options!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jotform
I help run a bulk food store, and we use JotForm to place online orders and reserve products for in-store pickup. It is being used across the whole organization and is a very helpful and easy way for people to communicate back and forth with our store about what they would like to purchase and what we need to reserve for them when they arrive to pick up!
- Easy to embed into our website.
- Can collect payment right from the form.
- Detailed and customizable emails with submission/order details.
- Lots of field options for form (radio buttons, checkboxes, long response boxes, short response boxes, etc.).
- Limited number of forms a user can create unless on the Gold Plan.
- It was hard to turn off the form branding; I had to look up instructions online to finally find the checkbox in settings to turn it off.
- Customer Support can take several days to get back to you when opening a question.
- Allows us to take/reserve orders online, which has brought in a lot more orders.
- It allows us to take payment securely over the internet making customers feel comfortable.
- It comes with the ability to offer returns, which also encourages customers to place orders.
We researched several different form builders, and JotForm took the cake in the end. We really liked all of the form building options they gave, and it also was vitally important that we are able to accept payment for orders, which JotForm gives. While the support wasn't as fast as some of the other form builders, we have never had a problem getting the answers we needed (we might just have to wait a day longer at times). We are very happy with JotForm, though, and have used it for years!
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