Great for converting paper forms to digital!
April 24, 2020

Great for converting paper forms to digital!

Boone DeShano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with JotForm

We use JotForm for collecting information from sales agents and customers on our website. We've also used it to reduce our reliance on paper forms and collect information from the field that is shared immediately with our office staff. A good example of this is supervisors are able to fill out material order requests on their iPads and submit them for review by out staff.

Pros

  • Large amount of form field types available.
  • Unique field types such as the table, something the other products we tried didn't have.
  • Saved responses that can be edited later.

Cons

  • The PDF editor is buggy.
  • Setup for editable responses is a bit cumbersome, but does work well once set up.
  • Some form fields could use more customization, using CSS is difficult.
  • JotForm had a temporary negative impact on productivity as it took time to train.
  • Once trained, productivity increased.
  • Communication increased and was easier to track.
JotForm has greater customization in its fields, and more field options and add-ons available. Again, the ability to setup form tables really makes the software easier to use when it comes to replicating paper forms. Plus, JotForm has a great free tier allowing you to get started and try it out in your business for free.
JotForm works really well for businesses attempting to transition away from paper forms. Other products we tried simply didn't have the field options to cover what was currently on our paper forms. JotForm also has options to condense answers onto customizable reports instead of pre-formatted print-outs that span multiple pages.

I would say JotForm is less suited for someone to just wants to put a quick poll online or have a super easy to use form setup on their website. In that instance I would check out a product like Typeform or Google Forms.

Jotform Feature Ratings

8.0
Survey templates
7
Themes
7
Custom logo/branding
10
9.0
Changes to live survey
8
Question design help
9
Multiple question types
10
9.0
Survey logic flexibility
9
7.8
Response tracking
6
Data export
8
Standard reports
8
Custom reports
9
Analytics
8
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
7.5
Vendor-offered crowdsourcing
7
Respondent restrictions
8
10.0
Access controls
10
Compliance
10

Comments

  • Elton Cris | TrustRadius Reviewer
    Elton Cris
    commented 4 years ago
    Thank you for the perfect score. We have made a lot of improvements to the PDF Editor. Please try it again and let us know if you still have any problems at https://www.jotform.com/contact/ so we can further assist you. Field customization is easy using our Advanced Designer. This also has a CSS editor that would write the CSS code for you. You can check our Advanced Designer video course right here https://www.jotform.com/help/300-form-designer-tutorial:-let-s-create-fantastic-forms!

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