Item: Jotform
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Our firm utilizes Jotform for job application submission forms. Prior to Jotform, we used Wufoo forms, which, in my opinion, is hands-down much worse than Jotform in terms of functionality, visual appearance, ease of use, capability, and value. I have not regretted a single day since making the switchover to Jotform. It has not only made my life a lot easier, but also made our candidates' experience far better.

Pros and Cons

Functionality
Ease of use
Value
User interface

A la carte subscription options to only increase certain things to the subscription level

Return on Investment

Positive ROI
Increased efficiency

Alternatives Considered

Wufoo, SurveyMonkey and Google Forms

Jotform is light years ahead of these other vendors. I continue to use the other three for various activities and would much prefer to port everything over to Jotform if it weren't for the fact that others in the organization prefer to continue using the others due to their inability to learn new tools.

Key Insights

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Usability

Jotform is a great tool that offers a wide range of functions and is extremely easy to learn to use. I would give it a full 10, but there are certain functions I wish it had, and the building of the question logic can be improved.

Support Rating

I accidentally upgraded my subscription level once, and customer service was extremely quick to respond and they reverted my subscription back and submitted a refund request for me within two business days.

Likelihood to Recommend

Jotform is an excellent tool for many scenarios. For our firm specifically, it has been extremely useful for submitting candidate applications. As a form builder, Jotform's functionality and options are very robust and the best among all other platforms I have worked with in the past, including Survey Monkey, Wufoo Forms, and Google Forms. The only scenario where I think Jotform would be less suitable is for administering an online test. However, I have never looked into this, so it may very well be that Jotform is, in fact, excellent for carrying this out.

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Elton Cris
commented 2 years ago
Thanks a lot for such a wonderful review about Jotform and to our Support Team. We really appreciate it. I wish we could consider your pricing request but right now we do not have any other pricing plan except what's shown on our pricing page here http://www.jotform.com/pricing/. However, if we ever have any changes in our pricing, we'll let you know. Also, just so you are aware, our yearly plans are discounted by 20% already (less 2 months) so I would recommend upgrading yearly over a monthly plan. I'm not sure if you have also known this already but it's possible to turn your form into an online quiz form. Here's a guide: https://www.jotform.com/help/289-turn-your-form-into-a-quiz-or-exam/ If you have any other suggestions, make sure to let us know in our Support System via our Support Contact Form here http://www.jotform.com/contact/ so we can help. Have a good one! ~Jotform Support

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Overall Satisfaction with Jotform