How Jotform helped to making me different to my competitors
January 29, 2022

How Jotform helped to making me different to my competitors

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

Since we are using Jotform we are having results due to it's improved our processes. The problem we had before Jotform was we were losing customer information, so we decided to introduce an in-house system, I decided to choose Jotfom just to try, but when I started to make my own forms I realize that was very easy and handy. We resolved our agenda problem, Jotform has several tools which help to make a booking system, so we are booking our services with Jotform, the field technicians have the App on their smartphones which is good, and they can close the services and we receive the notification immediately. I Highly recommend JotForm.

Pros

  • Adresses your needs
  • Have all possibles solution for just 1 problem
  • To think in all kind of enterprises from little ones to bigger ones.
  • Excellent Customer Support, they always solve all the question and doubts.

Cons

  • Intermitent slowness
  • Problems synchronizing info between SmarthPhone App and Web
  • Non automatical save disable button
  • Our presence has been improving, by sending PDFs from an appointment until a closed service.
  • Good reviews in our social networks telling us the easy way we create the Survey
  • Best interal manage of information
ProcessMaker is a good app when you have developed the knowledge you want a very very specific system or program that will be integrated into an existing company system or program. Jotform is easy to use and can be handled by any person with non-developed experience, also have the option to integrate with CRM or other programs.

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Because I have NOT faced a need where Jotform have Not to resolve yet
Quick and value Answer.
Well Suited To Book our services with Customers Making elegant surveys that can be easily answered by customers. Less Appropriate I cant tell, this is because Jotform has solved all our needs at the moment.

Jotform Feature Ratings

10.0
Survey templates
10
Themes
10
Custom logo/branding
10
10.0
Changes to live survey
10
Question design help
10
Multiple question types
10
10.0
Survey logic flexibility
10
10.0
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
10.0
Vendor-offered crowdsourcing
10
Respondent restrictions
10
10.0
Access controls
10
Compliance
10

Comments

  • Elton Cris | TrustRadius Reviewer
    Elton Cris
    commented 3 years ago
    Hey there! We're thrilled that you were satisfied with Jotform and the support assistance you get. Your feedback is greatly appreciated and will surely help us improve further. Regarding your concerns, if you ever experience slowness, make sure to contact us in our Support System via our Support Contact Form here https://www.jotform.com/contact/ so we can help. The problem with our mobile app syncing should be resolved. If you are still experiencing this issue, contact us so we can help you get it resolved. If you have any other questions or suggestions, make sure to contact us in our Support System so we can continue to assist you. Have a good one! Elton Jotform Support

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