ECI JumpTrack
April 21, 2025
ECI JumpTrack
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with JumpTrack
We use JumpTrack daily to track deliveries and capture signatures. We also use it to send proof of delivery signatures to select customers. We also use the camera features to take pictures of the deliveries.
Pros
- Allows us to track drivers
- Allows us to capture digital signatures
- allow us to take pictures of deliveries
Cons
- JumpTrack automatically enters a status of Refused if no signature is recorded,
- Positive impact is the ease of use and manager driver routes
Do you think JumpTrack delivers good value for the price?
Yes
Are you happy with JumpTrack's feature set?
Yes
Did JumpTrack live up to sales and marketing promises?
Yes
Did implementation of JumpTrack go as expected?
Yes
Would you buy JumpTrack again?
Yes
Using JumpTrack
20 - Management to drivers
3 - Management and customer support
- Ease of use
- Routing
- Delivery POD's
Evaluating JumpTrack and Competitors
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
Nothing
JumpTrack Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, no particular reason
Yes - Yes, most every time the issue was fixed in hours.
Using JumpTrack
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Tracking drivers
- Capturing POD's
Yes - Excellent
Comments
Please log in to join the conversation