JumpTrack Allows You To Get A Jump On The Competition
October 18, 2023
JumpTrack Allows You To Get A Jump On The Competition
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with JumpTrack
We use JumpTrack mainly as a way to manage our client deliveries. We capture delivery signatures. Proof of delivery is paramount and JumpTrack is great way to provide that info to our clients. We are an full service IT provider. We deliver client orders five days a week and JumpTrack allows us to accomplish this with ease. We have a two user license, one for our delivery driver with the JumpTrack app setup on his android smart phone and the second one for our receptionist with the app set up on an android tablet so she may capture signatures for our clients who come to the office to pick up their orders.
Pros
- signature capture
- proof of delivery searches
- ability to organize the delivery order of our deliveries
Cons
- session timeout is incredibly short
- unable to edit customer address after the delivery has been created. you need to delete it and create a new delivery
- Increased productivity - driver spends less time at a stop as everything is electronically stored
- cost savings arise as we can provide a proof of delivery to our client. no need to ship a second order at no cost to client
- we have had a client come to our office for a demo of the software as they have a shipping department with multiple delivery persons.
Yes, we provide POD's to our clients on a daily basis. Mostly I use the built in snipping tool in windows to take a snapshot of the POD to email to the client but I have used the email function of the POD system as well. I find that the email function does not always work. Sometimes it will send the email out to the client and other times it does not. I do not know if this is an issue with the software or an issue with the clients email filtering system.
Do you think JumpTrack delivers good value for the price?
Yes
Are you happy with JumpTrack's feature set?
Yes
Did JumpTrack live up to sales and marketing promises?
Yes
Did implementation of JumpTrack go as expected?
Yes
Would you buy JumpTrack again?
Yes
Evaluating JumpTrack and Competitors
Yes - Prior to JumpTrack we relied a manual system for tracking deliveries and capturing client signatures. We needed to be more efficient so we sought out a software solution.
- Cloud Solutions
- Ease of Use
Cloud solution is the way to go. All our data is readily available no matter what device I am using.
JumpTrack Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Resoled in a timely fashion and to my satisfaction.
Every interaction with support has exceeded my expectations
Using JumpTrack
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- creating a delivery
- providing POD's to clients
- organizing your manifests and deliveries
- session timeout is ridiculously short. I find I am always logging back in.
Yes - Awesome. Easy to use.
Comments
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