Great option for quickly building an inbound/outbound call center
February 28, 2022

Great option for quickly building an inbound/outbound call center

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JustCall

We used JustCall as an option to create an internal call-center (inbound and outbound) versus sourcing an all-in-one call center solution. JustCall allowed us to do this online and set up users to work from-home or from-office without the lengthy (and expensive) setup required with outsourcing to a 3rd party call center.
  • Receiving Inbound calls
  • Making Outbound Calls
  • IVR Setup (Press 1 for.. Press 2 for..)
  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
  • Uptime
  • Cost
  • SMS Messaging
  • IVR for inbound calls
  • Significant increase on ROI
  • Better service ratings from customers
  • Increased conversion with 24/7 phone coverage being offered
JustCall seemed very similar to Aircall in our uses. The main benefit we originally found with JustCall were the lower pricing plans, but these seem to have increased as of recent. Aircall also suffered from lack of customer service being available at a moments notice, and also introduced the issue of billing issues. We've found JustCall to work overall similarly to Aircall.

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JustCall was a great solution when we were looking to turn out email customer service agents into a Sales/Service agent. Setup was easy, we were able to accept incoming and create outbound calls, with an IVR setup, and increase our revenue. For a business where 24/7 uptime is crucial, I could see this as not being an ideal solution as we do encounter technical issues from time to time. For our business where 24/7 uptime is not critical, we found the solution to work very well. Uptime is likely around 98%

JustCall Feature Ratings

Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Not Rated
Answering rules
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated