Great option for quickly building an inbound/outbound call center
February 28, 2022
Great option for quickly building an inbound/outbound call center
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with JustCall
We used JustCall as an option to create an internal call-center (inbound and outbound) versus sourcing an all-in-one call center solution. JustCall allowed us to do this online and set up users to work from-home or from-office without the lengthy (and expensive) setup required with outsourcing to a 3rd party call center.
- Receiving Inbound calls
- Making Outbound Calls
- IVR Setup (Press 1 for.. Press 2 for..)
- Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
- Pricing seems to have increased, which affected the benefit we originally found in the service
- Increased functionality, such as bulk SMS Messaging and power-dialer
- Uptime
- Cost
- SMS Messaging
- IVR for inbound calls
- Significant increase on ROI
- Better service ratings from customers
- Increased conversion with 24/7 phone coverage being offered
JustCall seemed very similar to Aircall in our uses. The main benefit we originally found with JustCall were the lower pricing plans, but these seem to have increased as of recent. Aircall also suffered from lack of customer service being available at a moments notice, and also introduced the issue of billing issues. We've found JustCall to work overall similarly to Aircall.
Do you think JustCall delivers good value for the price?
Yes
Are you happy with JustCall's feature set?
Yes
Did JustCall live up to sales and marketing promises?
Yes
Did implementation of JustCall go as expected?
Yes
Would you buy JustCall again?
Yes