Item: JustCall
Rating: 8
Author: Verified User

Overall Satisfaction with JustCall

Use Cases and Deployment Scope

We used JustCall as an option to create an internal call-center (inbound and outbound) versus sourcing an all-in-one call center solution. JustCall allowed us to do this online and set up users to work from-home or from-office without the lengthy (and expensive) setup required with outsourcing to a 3rd party call center.

Pros and Cons

Pros

Receiving Inbound calls
Making Outbound Calls
IVR Setup (Press 1 for.. Press 2 for..)

Cons

Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
Pricing seems to have increased, which affected the benefit we originally found in the service
Increased functionality, such as bulk SMS Messaging and power-dialer

Most Important Features

Uptime
Cost
SMS Messaging
IVR for inbound calls

Return on Investment

Significant increase on ROI
Better service ratings from customers
Increased conversion with 24/7 phone coverage being offered

Alternatives Considered

Aircall

JustCall seemed very similar to Aircall in our uses. The main benefit we originally found with JustCall were the lower pricing plans, but these seem to have increased as of recent. Aircall also suffered from lack of customer service being available at a moments notice, and also introduced the issue of billing issues. We've found JustCall to work overall similarly to Aircall.

Key Insights

Do you think JustCall delivers good value for the price?

Yes

Are you happy with JustCall's feature set?

Yes

Did JustCall live up to sales and marketing promises?

Yes

Did implementation of JustCall go as expected?

Yes

Would you buy JustCall again?

Yes

Other Software Used

Aircall, Jira Work Management (Jira Core), Atlassian Confluence

Likelihood to Recommend

JustCall was a great solution when we were looking to turn out email customer service agents into a Sales/Service agent. Setup was easy, we were able to accept incoming and create outbound calls, with an IVR setup, and increase our revenue. For a business where 24/7 uptime is crucial, I could see this as not being an ideal solution as we do encounter technical issues from time to time. For our business where 24/7 uptime is not critical, we found the solution to work very well. Uptime is likely around 98%

JustCall Feature Ratings

Comments

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JustCall App
commented 2 years ago
Hi, Thank you for taking the time to leave us a candid review. We really appreciate your feedback and are thrilled to hear that you're enjoying our product. Contact us at help@justcall.io for assistance!

Great option for quickly building an inbound/outbound call center