Budget friendly but with high-end features.
September 24, 2019

Budget friendly but with high-end features.

John Lewis | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kaseya Virtual System Administrator (VSA)

We have utilized many platforms over the years and none have quite been as solid as Kaseya. Not to say there are not issues, but among the competition, we have found repeatedly that Kaseya takes a competitive edge. For example, it integrates with a large library of vendors, the support is decent (which for this market, is a win) and the product overvalue is fantastic.
  • Endpoint management.
  • Vendor integration.
  • Remote desktop.
  • Support times.
  • UI is a bit dated feeling.
  • Patch management can get a bit strange to manage.
  • Great profit margins were seen year-over-year.
Price over features beats out all others, every time.
Support, though it can take multiple days at a time, has usually been pretty good.

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I would say that for the SMB market, without a highly complex RMM need, Kaseya fits in perfectly. Managing multiple customers is easy, but growing too large may become cumbersome and more difficult to manage,

Kaseya VSA Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation