Kaseya VSA - What you are looking for in an RMM suite.
Updated April 29, 2021

Kaseya VSA - What you are looking for in an RMM suite.

Hunter Bonner | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kaseya Virtual System Administrator (VSA)

It is being used by the whole organization. We use it as a solution for RMM, as well as an inventory tool and for managing Windows updates.
  • RMM is very good.
  • Inventory is very detailed.
  • When installing for the first time, it takes hours before the remote control works.
  • Installer for RMM is very large.
  • Overall, it has helped us jump from using a patchwork of tools. Consolidation is welcomed.
  • Because of the above point, it's saving us on wasted time.
To me, once past the learning curve, it's much easier to use than ConnectWise. It's not something I have to constantly baby.
They respond within a reasonable time frame.

Do you think Kaseya VSA delivers good value for the price?

Yes

Are you happy with Kaseya VSA's feature set?

Yes

Did Kaseya VSA live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Kaseya VSA go as expected?

Yes

Would you buy Kaseya VSA again?

Yes

It is well suited for an MSP that has at least 10 or more regularly paying clients. These would be clients like on a maintenance contract. It is less appropriate for the person running a side gig in IT support.

Kaseya VSA Feature Ratings

Remote monitoring
10
Network device monitoring
10
Patch Management
8
Policy-based automation
10