Wonderful Tool
April 27, 2022

Wonderful Tool

Neha Saxena | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

Khoros is a wonderful tool, helping in daily day-to-day tasks. I use Khoros Lithium portal for the Power BI insights data. It is very easy to browse through different community sites and portals and fetch the required data. The export feature as well works very well letting us get a deeper insight into data using the excel pivot features. Overall, a very helpful tool for daily reporting and UI works very well.

Pros

  • UI is really good.
  • Reduced our time in daily report preparation.
  • Excellent analytics features.

Cons

  • Finding the proper Tier3/Tier4 support can be difficult.
  • Few APIs are missing.
  • Component overview.
  • Increase community traffic.
  • We receive ~4million visits per month with 98% from organic search.
  • Allows us to manage a group of superusers who contribute ~10% to answering support questions.
Khoros Communities is a very stable platform with many options to create a varied and engaging experience for users. It does require good technical know-how to truly customize things, and Khoros has its own unique setup and coding that can take some time for developers to get a grip on.
I evaluated several different community platforms when Jive-x was being discontinued and ultimately chose Khoros as it had much more customization options compared to the other platforms out there. It also seemed to be the most robust and powerful, had the most features, and had the added bonus of having acquired Jive-x in order to use its features to buoy up the Khoros platform.

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

Yes

Would you buy Khoros Communities again?

Yes

I am using Khoros for the daily reporting purposes. We are taking different sets of data from the Lithium portal and comparing against the source to perform data validation. We fetch data for various visits, posts, visitors, replies on the different power community platforms and perform data analytics over the data. It's very easy to fetch the data from the portal and also export feature works really well.

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