The best option for enterprise functionality and user experience.
February 03, 2022

The best option for enterprise functionality and user experience.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

Approval Workflows Social Scheduling Content Calendar (both social and all other content) Social Analytics Some social listening

Pros

  • Analytics
  • Scheduling Workflows

Cons

  • Content Calendar
  • Social Listening
  • Efficient approvals
  • Robust and cosistent reporting across a variety of channels
This is really made for enterprise customers and has scaled in any instance where we've needed to.

Do you think Khoros Social Media Management delivers good value for the price?

Not sure

Are you happy with Khoros Social Media Management's feature set?

Yes

Did Khoros Social Media Management live up to sales and marketing promises?

Yes

Did implementation of Khoros Social Media Management go as expected?

No

Would you buy Khoros Social Media Management again?

Yes

The combination of scalability, enterprise functionality, and user experience is incomparable.
The approval workflows have really helped the team become more efficient when posting, and the analytics platform has become an essential part of our reporting to internal stakeholders. The social listening features aren't as strong, especially if you want to monitor outside of your own mentions, DMs, or replies to your updates.

Khoros Social Media Management Feature Ratings

3.8
Boolean keyword searches
4
Filtering out noise/spam
4
Sentiment analysis
4
Broad channel coverage
3
7.7
Content planning and scheduling
8
Audience targeting
7
Workflow management
8
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Campaigns and promotions
Not Rated
8.3
Twitter
10
Facebook
8
LinkedIn
8
Instagram
7
Pinterest
Not Rated
7.0
Campaign success analytics
8
Real-time tracking
6
Competitor analysis
7
6.5
Role-based user permissions & privileges
9
Mobile access
4

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