It's Better 2 KnowBe4!
Updated May 13, 2022

It's Better 2 KnowBe4!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

KnowBe4 trains employees across the organization to distinguish between safe and unsafe interactions and respond accordingly.
  • The test tools are well thought out and are extremely effective in ensuring even the most experienced users can learn from them.
  • In-depth training catalog. From training created by experienced hackers to humorous training episodes.
  • Support staff proactively helps you get started and checks in with you periodically to ensure you get the most from your investment.
  • There may be a discrepancy in reporting training completion per user, we are still working through that, not sure if the issue exists on our end.
  • Our users now tell us when there is a phishing email as opposed to us monitoring, human firewall enabled!
  • Our first couple of tests proved we needed this solution. Since then, we've seen improvements.
We evaluated Wombat when we purchased KnowBe4 and found KnowBe4 did have a deeper training catalog.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


Not everyone learns the same way. KnowBe4's thorough training catalog offers our employees the option to select their desired training content.
Seamlessly. We use the provided and documented agent that polls group membership. Within the application, users can be placed in groups based on the results of a security test. From there, more training can be assigned automatically.
The most important metrics are those that help us understand how well our human firewall is protecting us.
KnowBe4 is the total solution and can fit any environment. You can call up their friendly and not pushy sales staff to discuss your needs and how they can help.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Training Gamification
Industry-Specific Security Training
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Not Rated
Role-based user permissions
Single sign-on capability

KnowBe4 Security Awareness Training New Features

Less barriers to user training makes it easier to get trained. Users visit the training link, enter their email address and start training!
We have not taken advantage of the AI component. I can definitely see the advantage of tailoring campaigns and training to users based on their history.
Quick to setup and deploy training. Lots of options to choose from.

KnowBe4 Security Awareness Training Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We purchased the top tier solution which comes with support. The support, when required, has been friendly, thorough and effective!
They have provided exceptional support EVERYTIME we needed it. Normally it is to configure a new feature of the solution. They either have a document already created or someone who knows what we need available to discuss it.
They have clearly documented answers for the few issues that have come up. They also have clearly documented setup and configuration guides. They are also very responsive and communicate solutions clearly.

Using KnowBe4 Security Awareness Training

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Campaign setup
  • Training setup