A fantastic product
Updated August 18, 2021

A fantastic product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

Across the whole organization, with some departments getting targeted campaigns. We have seen a marked improvement in the decrease of clicks since inception, and have heard directly from users how they have become a lot more cautious with home emails as well.
  • Ability to customize campaigns with specific information on types of phishing.
  • Reporting on who clicks, replies, and what was replied.
  • Ability to customize emails and information being sent out to match our company's needs.
  • Differentiating between optional and mandatory content.
  • Mod store access, as that is more of an if needed, versus trying to be able to locate training when the Mod Store is turned on.
  • Increased security at the front lines.
  • Increased number of help desk calls, as technicians are routinely asked "is this a phishing attempt."

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Not sure

Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


It's been able to keep our users trained and up-to-date on the latest threats.
Mostly by groups, and the AD connection makes it super easy to not require a lot of configuration if you are already organized.
Phishprone percentage, as well as tracking clicks by each user.
It is extremely effective in training non-technical personnel on how to watch for phishing emails. I cannot say enough good about this product and I am happy with the results it is producing. I cannot think of a scenario where it is not needed.

KnowBe4 Security Awareness Training New Features

With AD, there is little to no action required to make sure users are provisioned into training.
It's an amazing product to use, it is user friendly and easy to configure.
We have not used PhishER's capabilities yet.

KnowBe4 Security Awareness Training Support

I've had to make a few emails and calls, and the support I've gotten back has been stellar.