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Unbeatable Security Awareness and Phishing Solution
Updated July 20, 2021

Unbeatable Security Awareness and Phishing Solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4 across our entire organization, which consists of roughly 750 employees. We send phishing tests to all our users, and have dynamic groups of "clickers" who are then required to take mandatory training. Admins can see the results of these tests to gauge how their schools compare to others.
  • Provide feedback to administrators.
  • Detailed customization.
  • Quality of support.
  • Variety of training content.
  • Fewer compromised accounts.
  • Less 1 on 1 training, and more KnowBe4 issued training.
We looked at a few open source phishing solutions, but landed on KnowBe4 due to the much easier setup, more variety of tailored emails, and significantly better training options to users.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Having fresh content has made a big difference with our "repeat offenders." Since the training content isn't the same year after year, some methods of training can work better than others with each user's personal learning style.
If you have cloud services, being able to test and train your users on how to spot phishing attempts can save you time and money vs having accounts compromised due to phishing. KnowBe4 is well suited to have custom emails sent out, and dynamic groups to issue training to automatically.

KnowBe4 Security Awareness Training New Features

Integrating with active directory has greatly improved the efficiency of us using KnowBe4 security awareness training, as now users are effectively created immediately in KnowBe4 once they are populated in AD. This allows us to insure all our users are correctly being assigned phishing campaigns, trainings, and that we receive up to date reports on all users. Having this done automatically has made using KnowBe4 easier as we no longer need to import users manually.
Yes, we have noticed an increased in AI-Driven personalized training for our phishing campaigns and trainings. This has allowed us to more closely target our users with phishing tests and trainings that we typically see in our environment, and offers us better reporting on click rates as we've been finding actual phishing emails are becoming more and more complex and personalized.
There was a bit of a learning curve when setting up KnowBe4 and the awareness training, but support was always available to help us with the setup. I think user intuitiveness could be improved, but overall it's usability was very good. KnowBe4 has continuously been improving over the years and I've noticed that issues we had originally are no longer there.
We currently do not use PhishER or PhishFlip, however we are looking into this as a item to add in the future.

KnowBe4 Security Awareness Training Support

We've worked with KnowBe4 support during the setup and initial phishing testing, as well as setting up training for our end users. Every time we contacted them, they would respond immediately and give us the information we needed. I would highly recommend KnowBe4 for their support.