Great product but need more variety in training module and more technical assistance by KnowBe4 SMEs
July 18, 2024

Great product but need more variety in training module and more technical assistance by KnowBe4 SMEs

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Training Access Level II (Gold & Platinum)

Modules Used

  • KnowBe4

Overall Satisfaction with KnowBe4 Security Awareness Training

We use 1. the KnowBe4 Security Awareness Training interactive training modules by sending SAT training campaigns to all users annually or quarterly;2. the KnowBe4 Security Awareness Training phishing functionality by sending phishing campaigns to all users annually . 3. the PHISH button.

Pros

  • KnowBe4 Security Awareness Training interactive training modules
  • KnowBe4 Security Awareness Training phishing campaigns
  • KnowBe4 Security Awareness Training "PHISH ALERT REPORT" button

Cons

  • KnowBe4 Security Awareness Training need to include all training modules into our subscription
  • KnowBe4 Security Awareness Training need to provide dedicated to OSC internal technical resources to work with us to configure any net new KnowBe4 feature
  • KnowBe4 Security Awareness Training need to provide the new features (such as Security coach etcetera) free of charge
  • KnowBe4 Security Awareness Training helps OSC to teach OSC users about security
OSC needs a dedicated KnowBe4 Security Awareness Training SME to help us configure all features as per the best security practices

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Many times the content is insufficient to align with the current OSC and industry requirements. It needs more granular content.
It is integrated with AD (via sync).
We are OK with the current metrics
OSC needs a dedicated KnowBe4 Security Awareness Training technical resource(s) to assist with initial setup and configuring the new KnowBe4 Security Awareness Training features and functionality.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
3.5
Training Content Library
4
Multilingual Training Content
Not Rated
Training Gamification
Not Rated
Industry-Specific Security Training
3
Individualized Security Training Plans
2
Phishing Simulations
8
Security Reporting
2
Integration with Security Tech Stack
2
Security
8.0
Role-based user permissions
7
Single sign-on capability
9

Comments

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