KnowBe4 Is a Great Offering for Any Size Organization
December 16, 2021

KnowBe4 Is a Great Offering for Any Size Organization

Greg Madden, CISSP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)
  • The Security Awareness Company Content Library

Overall Satisfaction with KnowBe4 Security Awareness Training

We would resell it as a managed service for clients seeking security awareness and phishing training. It was scalable to all clients, and [simple] to manage and set up. It removed the necessity for clients to set up and maintain security awareness campaigns and training. It would be scoped to every user of an organization. Occasionally a client would want to break up departments for different training, but most often the scope was just one giant pool of users.
  • Simplified and intuitive campaign setup
  • Quality interactive training
  • Availability of short and simple trainings that can be used monthly as just refreshers
  • More focus on gamification, other platforms provide more awards and give people a reason to look at their stats
  • Setting up the agent to bypass exchange rules is a little tedious
  • Increased level of skepticism from the end users
  • More discussion about cybersecurity in the workplace
  • Identify at risk personnel who need additional training immediately
KnowBe4 was slightly more user-friendly out of the box. Both products do a lot of similar things, but KnowBe4 was doing it all when Proofpoint was still Wombat.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


When I managed the security awareness program, it was helpful to know that each year the annual training requirements would already be developed for me and there would be dozens of smaller trainings that could go out throughout the year. Being able to go into the library and sort through the new content and preview it made choosing training really simple.
For most deployments, we set up active directory synchronization, this way users are managed in a single place. Occasionally, clients were unable to do this and built out everything with CSV documents and simply imported them to get it all started.
Executives really like the phish-prone percentage, as well as the report for recurring offenders.
Honestly, big or small, the platform scales to fit your environment. If you are just wanting to send out phishing emails once a quarter, fine. If you want to send out monthly training and phishing campaigns and you want to set those up to automatically go out to everyone at different times [throughout] the month, you can do that as well.

Using KnowBe4 Security Awareness Training

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Setting up Security Awareness training
  • Setting up phishing campaigns
  • User management
  • Direct ingest of messages to bypass exchange filtering