Thoughts about LabTech
July 22, 2016
Thoughts about LabTech

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LabTech
We use LabTech to manage the computers within our organization, as well as a few thousand computers we manage for our customers.
Pros
- Provides good, detailed information about computers' properties - running processes, installed software, hardware, networking, logs, etc...
- Provides simple, fast, and powerful remote access capabilities.
- Can be configured to automatically respond when certain behaviors occur on monitored computers. The possible responses are limited only by imagination.
- Has powerful scripting capabilities.
Cons
- The user interface is improving with new versions but is unintuitive and sometimes difficult to figure out.
- LabTech can save enormous man-hours of work through scripting & automation. If there is a task that must be repeated on multiple systems - pushing updates (Microsoft or 3rd party), or installing/uninstalling applications for example - then a LabTech admin can spend time *once* to configure LabTech to perform that action on all of the computers, and then the action can occur automatically. It isn't necessary for a technician to perform the action repeatedly for every managed computer.
- Kaseya
We evaluated Kaseya and found that it had a more attractive and seductive interface, but when we questioned the Kaseya presenters we learned that every weakness we were frustrated by in LabTech was also lacking in Kaseya - it seemed both products have the same inabilities.
Using LabTech
20 - Infrastructure & Help Desk Technicians - they support customer servers & workstations
2 - LabTech admins should be curious and adept at figuring out logical puzzles and problem-solving. LabTech is a big workflow engine, so understanding how and why it behaves in certain ways is a big part of supporting LabTech.
- Maintaining Microsoft & 3rd-party patches are up-to-date on managed systems
- Remote-access to user computers in order to help users having trouble.
- Deploy software without needing to send a technician to every workstation.
- We can analyze what hardware or software is in-use at client sites and generate reports, to suggest upgrades.
- We can have LabTech proactively alert us if a specific component or machine is failing, and automatically generate an email to an Acct Rep to quote out a replacement part.
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