LabTech - force multiplication that works well so you don't have to work harder
September 14, 2016

LabTech - force multiplication that works well so you don't have to work harder

Stuart Bryan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LabTech

We use it to manage clients' servers and workstations. The service department uses it exclusively. It allows us to effectively support varied infrastructures.
  • Scripting - LabTech's scripting engine is powerful and allows us to automatically remediate issues, and reduce work for routine tasks as well schedule tasks.
  • Integrated GUI - The Control Center has a lot of information and it allows us to find issues without asking for remote control of client computers.
  • Remediation - The tools provided give us multiple ways to deliver support which can be necessary at times.
  • Better AV management integration. Currently we use ESET and Webroot and we often go to the web console of the software vs. the built in LabTech control panels.
  • Some better placement of tools. Not all are very intuitive.
  • License management of add-ons. Not easy to get a quick report.
  • Better leverage of technical resources. Force multiplication is the name of the game when discussing automation tools. It's enabled us to keep our technical headcount low and pay our people better as a result.
  • Kaseya Virtual System Administrator (VSA)
We used to use Kaseya VSA and liked it a lot. The primary reason we switched was the oppressive licensing costs. They've since changed their licensing but it was too late for us as we'd already made the switch. LabTech compares well with Kaseya VSA and neither are bad products and do what they state they do.
I think it works well as a standalone RMM platform and could supplant tools like LANdesk if the ticketing and other reporting tools were richer. I'd like to see better IoT support and that will come but for now it's a solid tool and well suited for internal and outsourced IT departments.