Lever - overpromised, loads of potential, frustrated by lack of support.
May 07, 2021

Lever - overpromised, loads of potential, frustrated by lack of support.

Corinne Clawson, PHR | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lever

We have used Lever since October 2019 as our first ATS. All hiring teams utilize Lever and it is the main tool for our recruiting efforts besides LinkedIn.
  • Job posting page integrates with website
  • Email candidates directly to set up phone screens with EasyBook Links
  • Schedules interviews in the platform
  • [In my experience,] terrible customer support - pay more to get less...
  • Integrations are spotty and can break without reason
  • Lever has so much potential, but their Roadmap is lacking in ways that will really help customers succeed
  • Focuses on the number of candidates and not the company's need to build talent in a cost effective, data driven and collaborative way
  • Overpromised and underdelivered in [the] capability of the tool. [I believe that you should] not trust your sales team.
  • We have an ATS now and did not have one before
  • LinkedIn integration is better than others I've seen
  • Spend too much time researching unhelpful user guides since their support is terrible
  • Lots of frustration with post implementation support
  • Integrations break, tools don't work and settings fail which could lead to other issues
I will be reaching out to Greenhouse to compare, but I am not familiar with the product just that it has a good reputation. UKG (Ulitpro) was worse than Lever when I used it last.

Do you think Lever delivers good value for the price?

No

Are you happy with Lever's feature set?

No

Did Lever live up to sales and marketing promises?

No

Did implementation of Lever go as expected?

No

Would you buy Lever again?

No

Great if you are a big company with loads of money to spend on service to support your efforts. Must have low expectations of how it will help you find better talent. Make sure you have an in-house Lever tech person to help you as [in my experience] you won't get much help from their support team.

Lever Feature Ratings

Job Requisition Management
2
Company Website Posting
4
Publish to Social Media
2
Job Search Site Posting
2
Customized Application Form
4
Resume Management
5
Duplicate Candidate Prevention
3
Candidate Search
4
Applicant Tracking
4
Collaboration
2
Task Creation and Delegation
1
Email Templates
4
User Permissions
4
Notifications and Alerts
4
Reporting
1

Lever Support

What support? - Add a ticket and get links to [I believe] their unhelpful user guide. Add a charge if you want better support - afterward just got those links faster...
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
We did get the preferred package in hopes we could get better support - $8500K a year for subpar support? - no thank you!
Yes - Nope
I believe we had a good implementation person. That was about it.

Using Lever

It isn't difficult to use for the applicant processing, but [I feel] if you want to pull reports or use their tools, good luck!
ProsCons
Feel confident using
Familiar
Unnecessarily complex
Requires technical support
Not well integrated
Inconsistent
Slow to learn
  • EasyBook links
  • Emailing candidates
  • DocuSign integration
  • Offer and requisition approvals
  • Sharing posts on LinkedIn
  • Automation
  • Zoom Integration
  • Edits to offers
  • Edits to requisitions
  • No collaboration with hiring teams
  • Navigating help center
  • Getting customer support