Overall Satisfaction with Lifesize Video Conferencing
We use Lifesize Video Conferencing for the whole organization. Edenred Group is spread among the Americas, Europe, and Asia Pacific. The Lifesize solution is used by people from any departments that need to share with other. At the beginning, it was implemented to ease communication for top management. Little by little, more and more employees are using it.
- Sound, video and presentation quality
- User experience
- Ability to launch a call in a Lifesize room from a laptop (from the web browser)
- Ability to make the solution interoperable with Skype for Business. It works, but not easily, not always.
Lifesize Video Conferencing Feature Ratings
Using Lifesize Video Conferencing
1 - Reactive, knowing the Lifesize functionnalities and web portals to administrate the devices setup, knowing people to cope with in case of incidents.
- Video call between 2 parties from different countries
- Video conference with 1 person talking to many
- Project committees through video calls (at least 3 parties + document sharing)
- Streaming functionnality
- Chat functionnality during streaming sessions
- Reduce travels costs
- Increase collaboration
- Using the streaming functionnality a few months after it was published to enable a new event in the company, when main directors were speaking in live to top management
300 - HR, Legal, Sales, Finance, IT, Marketing, Communication
Lifesize Video Conferencing Support
Pros | Cons |
---|---|
Good followup Knowledgeable team Problems get solved Kept well informed Support cares about my success | Slow Resolution Escalation required Need to explain problems multiple times |
Yes - es, it was resolved, but it took time! And it took more time that initially planned.
We wanted to use the streaming functionnality when it was just published. We needed to make a lot of tests to make sure the solution would be working properly when required. We had the full support from 1 person from Lifesize based in India. This person was available for each test we performed and helped us to improve the configuration.