Video conferencing solution for everyone
September 26, 2018

Video conferencing solution for everyone

Ilya Popovich | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lifesize Video Conferencing

We're using this solution to bring in remote subject matter experts, distance learning and global collaboration sessions. Some streams are recorded and archived for the future. If you're working with a big distributed teams across the country (or even worldwide) this is perfectly suited case. There are some add-ons services that you can subscribe to to improve the whole process. For the last year we hosted around 2000 meetings (~1600 meeting hours) and Lifesize doesn't let us down.
  • It's easy to use once configured
  • Video and audio quality is amazing
  • Very reliable (more than 2000 meetings per year with no issues)
  • Smart focus feature is great
  • Add on services are great
  • Price is pretty high compare to competitors
  • 10 hours is a max for recording
  • Now the team can work like we're together in one place
  • Team efficiency increased for the last year for ~15%
  • Travel costs are reduced for ~ 25%
  • Hiring quality employees in different areas saves us 12% of HR budget
It takes a couple days to be prepared for the productive work.
Lifesize seems more reliable for us than Skype for Business, since we had problems with Skype for 2 months in a row. Sococo is ok, but only for technical teams.
Deployment was easy. For end-users it's a pretty handy solution, so we don't have any issues with it.
You can find almost any field where this solution can be used (media, fintech, education, health)
Small company for sure will find something cheaper.

Lifesize Video Conferencing Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
6
Desktop sharing
9
Calendar integration
8
Meeting initiation
8
Record meetings / events
7
Slideshows
8
Live chat
7
Q&A
8
Participant roles & permissions
8

Lifesize Video Conferencing Support

We almost have no issues, but when we have - all request have beeb processed very fast.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
My call was redirected to support engineer who solved my issues in 2 hours.
Fast and helpful service.

Using Lifesize Video Conferencing

Every step is pretty intuitive, even our "aged" colleagues who dislike new apps and new designs found Lifesize as a good solution.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Couple clicks and you're in the meeting
  • Adding new participants - easy-peasy
  • You can easily to change between video/presentation materials
  • To moderate full room meeting (>30 persons)