LinkedIn fails to provide customer service or/and customer support on any level
September 16, 2021

LinkedIn fails to provide customer service or/and customer support on any level

Arnie Gerstein | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LinkedIn Talent Solutions

  • Branding Is The Only Thing LinkedIn Talent Solutions is good for!
  • The only reason I/we use it is that management feels it's important?
  • I doubt this review will be posted?
  • Provide real customer service and support!
  • Respond when there's an obsticle!
  • Show compasion that you care about your customers!
  • Ever since Microsoft purchased LinkedIn the system and support has been declining!
  • Branding is the only and most important feature!
  • Wish LinkedIn was more responsive to our obsticles!
  • Ever since Microsoft purchased LinkedIn they have been getting less and less concerned!
  • None, only good for branding!
  • The only reason we use it is because management feels it's good for branding!
  • Customer Serivce is nearly non-existing!

Do you think LinkedIn Talent Solutions delivers good value for the price?

No

Are you happy with LinkedIn Talent Solutions's feature set?

No

Did LinkedIn Talent Solutions live up to sales and marketing promises?

No

Did implementation of LinkedIn Talent Solutions go as expected?

No

Would you buy LinkedIn Talent Solutions again?

No

LinkedIn Talent Solutions is a very reactive method to source. Customer Service and Support is also very reactive and lacks the hands-on approach other systems offer, i.e. Dice, CareerBuilder, Indeed and Job Diva provide. The salesperson is frankly lazy and not available! When I tried to resolve an issue with the Manager, they are not available as well! LinkedIn Talent Solutions is also expensive and the only reason we use it is that Management feels it's important for branding purposes. I'm Not A Fan and Prefer Pro-Active systems!

LinkedIn Talent Solutions Feature Ratings

Continuous AI Model Training
4
Existing Skills Mapping/Lanscaping
4
Anonymous Screening/Profile Masking
4
Bias-Mitigating Algorithms
4
Diversity Reporting
4
AI-Based Role Definition
4
Candidate Modelling
4
Talent Rediscovery
4
Automated Candidate Evaluation/Scoring
4
Internal Mobility Recommendations
4
At-Risk Talent Scoring
4
ATS Integrations
4