TrustRadius
LiveChat Review 23 of 33
LiveChat Review: "Our perfect business companion."
https://www.trustradius.com/live-chatLiveChatUnspecified9.289101
Vikram Balaji profile photo
January 03, 2018

LiveChat Review: "Our perfect business companion."

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LiveChat

We use LiveChat as a communication channel between our company and clients who need to know more about our services. It is also a medium for our students to get quick answers to their questions, whenever they are school site.
  • BotEngine: This tool provides answers to our customers when there is no support staff available to respond to customer questions. Even during the day when staff are available, BotEngine takes care of chats where very simple help is needed and for the ones it can't respond to, it simply transfers to a support staff.
  • Chat history: Livechat saves all past conversations between our support staff and clients. Thus allowing us to keep a history of all clients who have ever sent us a query via LiveChat. This enables us to fall back on this conversations if we need to follow up on a customer's complaint history with us.
  • Customization: LiveChat gives us unlimited customization power allowing our developers to tweak LiveChat's aesthetics and tertiary features to fit our taste and give us a unique appearance from other Livechat users.
  • Pricing ; While this tool is fantastic ,it is overly priced.
  • LiveChat has reduced the amount of customer calls we have to respond to on a daily basis; as clients simply chat up an agent via the website.
  • LiveChat has given us a streamlined analytical view of sources of our web traffic; allowing us better analyze the effect of our sales and marketing efforts.
LiveChat is perfect as a helpdesk tool for all businesses as it tickets the basic needs expected from a helpdesk software. It is an effective ticketing tool, allowing customers to open tickets when they have a problem; and a notification of the ticket is sent via email to the helpdesk team. A helpdesk only need reply to the email and the ticket response is sent to the clients' email address.