LiveChat makes our sales numbers better.
April 16, 2018

LiveChat makes our sales numbers better.

Adenike Omoboriowo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveChat

We use LiveChat to quickly and efficiently manage our customers' complaints, queries, reviews, and expectations. With LiveChat, we are able to seamlessly monitor our customers' needs and interests. It has also been helpful in terms of analyzing the effect of our marketing campaigns; allowing us to know what works and what doesn't work.

  • ENGAGEMENT GRAPHICS - This is very helpful to trigger web visitors to start a chat with our support agent. An example of a LiveChat engagement graphic is the eye-catcher. The eye-chat is an editable graphic at the low lefthand side of our website, which helps ensure that web visitors are made aware of the option to chat with a rep. on the website.
  • NOTIFICATION - Livechat has got an effective visual and sound notification system. These notification system helps ensure that no chat or new message goes unnoticed. We are also able to select which of the notifications work best for us.
  • I probably wondered why LiveChat had not yet introduced a Bot for their chat service, which would have helped businesses reduce some of the workload on agents. This they have now done around seven months ago with the launch of the LiveChat Botengine.
  • LiveChat doesn't integrate with most CRM and for the ones, it does integrate with like Salesforce; took us days of back and forth email our technical team and theirs to fix.
  • LiveChat has made it easier to measure the performance of every support agent on the customer care team. Helping to identify agents who are at their best and the ones who need extra motivation or training.
  • LiveChat has also reduced the overhead cost associated with maintaining a customer care team, by greatly reducing instances when customers and partners send an email or reach out to our call center. Since the livechat service is faster than emails and phone calls; most of our customers rather send us a message via Livechat.
  • LiveChat has improved the web visitor bounce rate on our website. As Live agents are always available to trigger messages to visitors and guide them towards the right action on the website.
LiveChat is the perfect tool to stay in touch with people on our website and guide them to the right action or direction on the website. LiveChat makes it easy for teams to measure their support service performance, by looking up the grade given them by web visitors at the end of a chat session. LiveChathelps remove the customer inquiry workload on the call center support and email support service at Iroko tv, as it is a much more effective means to respond to customers faster and in the process get rid of long web visitor queues.