LogMeIn Central has been a life saver for our company!
May 30, 2019

LogMeIn Central has been a life saver for our company!

Jesse Evans | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

We currently have LogMeIn installed on every computer at our office. We have employees that live out of state that log in to their computers everyday to work. As the IT Administrator I am able to monitor and support all the computers at out office from my location. We also use LogMeIn to provide our staff with access to our client's computers which enables them to work on client's files and provide real time training. I have on several occasions used LogMeIn to access clients' computers to provide technical help as well. Over the years LogMeIn has truly changed the way we work and has enabled our business to expand and grow in many ways. LogMeIn has truly been a welcome addition to our company!

Pros

  • The ability to provide anti-virus protection for every computer is extremely helpful. I have found it to be very easy to implement which has freed up the amount of time I used to spend with other anti-virus programs as well as saving the business money.
  • The extensive level of reports you are able to generate regarding every aspect of each computer has proven to be very helpful in maintaining our computers.
  • The ability to grant staff members\users access to any computer in our Central account has been a life saver on many levels by allowing our business to expand and reach clients we would other wise not be able to provide assistance to as well as allowing a select number of employees work from out of state.

Cons

  • One feature I have found to be a bit confusing is the One2Many. I have yet to take advantage of its features.
  • On several occasions when using the LogMeIn Client to access a computer we have run into issues with printers not being available once connected but disconnecting and or rebooting always seems to fix the problem.
  • Another feature I have found to be confusing to set up is the Alerts feature. I have yet to use this due to the complexity of setting it up.
  • We have gone from having several technical support employees to only one which has saved both time spent on resolving issues to saving money.
  • We have expanded our client base which has created more business and more profit.
  • We have been able to keep valuable employees that we would have otherwise lost due to relocation.
Having the ability to monitor and provide maintenance to all of our computers anywhere in the United States from one central location, Granting and revoking access to any number of users as well as providing security protection to all of our computers has all been an invaluable addition to our business as a whole.
In the past six or so years I have been using LogMeIn Central I have never had any issues accessing the main dashboard unless my Internet was down. There has been times (not often) that the LogMeIn client has performed slowly but this could have been due to my own Internet connection. Overall it has been an extremely reliable service.
When I researched TeamViewer prior to choosing LogMeIn I found that LogMeIn was much more suited for providing a central location to access and control all of your computers. TeamViewer seems to be more suited for individuals to use to access other computers. LogMeIn provides a wealth of technical features that TeamViewer just does not have.
LogMeIn Central would be well suited for a large or medium sized company that has several computers that require ongoing maintenance, employees that need access to computers both inside and outside of a company, and business's that would like to provide out of state employee's access to on-site computers. I believe that LogMeIn Central might not be as well suited for much smaller companies that have only 5-10 employees or less than 5 computers on-site.

LogMeIn Central by GoTo Feature Ratings

Remote Administration
9.6
Screen sharing
9
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
Not Rated
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

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