LogMeIn Central gets the job done.
May 31, 2019

LogMeIn Central gets the job done.

Thomas Becker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review

Overall Satisfaction with LogMeIn Central

We use LogMeIn Central to provide remote support on PCs that we manage. Unattended remote access allows us to fix things after hours. The automation of PC checks and Antivirus is a big plus for us.
  • Remote access works flawlessly
  • Remote printing and multiple monitor support are very helpful
  • PC status reports are very helpful in heading off problems
  • The ability to Wake On Lan needs improvement
  • Flexibility in pricing is problematic unless you directly charge clients to cover the cost
  • Decreases time to resolution of issues
  • Makes resolving issues easier
  • Adds a revenue source as managed services
The interface is extremely user-friendly but I wish the remote client tool surfaced more information that is currently only available via the web login.
I don't recall it ever being unavailable.
We haven't looked at any other products as LMI met our needs.
If you support remote computers LogMeIn Central will streamline your efforts. If you have clients that use remote access packages, you can add access for them via Central and recoup money that you are spending on it. Being able to bundle remote monitoring, remote updates, remote support and antivirus is a great package for managing other people's PC.

If you need to support phones and tablets or do ad-hoc support the LMI Central lacks in these areas and you would need to additionally purchase their Rescue product.

LogMeIn Central by GoTo Feature Ratings

Screen sharing
File transfer
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control