Item: LogMeIn Central by GoTo
Rating: 7
Author: Thomas Becker

Use Cases and Deployment Scope

We use LogMeIn Central to provide remote support on PCs that we manage. Unattended remote access allows us to fix things after hours. The automation of PC checks and Antivirus is a big plus for us.

Pros and Cons

Remote access works flawlessly
Remote printing and multiple monitor support are very helpful
PC status reports are very helpful in heading off problems

The ability to Wake On Lan needs improvement
Flexibility in pricing is problematic unless you directly charge clients to cover the cost

Return on Investment

Decreases time to resolution of issues
Makes resolving issues easier
Adds a revenue source as managed services

Usability

The interface is extremely user-friendly but I wish the remote client tool surfaced more information that is currently only available via the web login.

Reliability and Availability

I don't recall it ever being unavailable.

Alternatives Considered

We haven't looked at any other products as LMI met our needs.

If you support remote computers LogMeIn Central will streamline your efforts. If you have clients that use remote access packages, you can add access for them via Central and recoup money that you are spending on it. Being able to bundle remote monitoring, remote updates, remote support and antivirus is a great package for managing other people's PC.

If you need to support phones and tablets or do ad-hoc support the LMI Central lacks in these areas and you would need to additionally purchase their Rescue product.

LogMeIn Central gets the job done.

Overall Satisfaction with LogMeIn Central

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Usability

Reliability and Availability

Alternatives Considered

Likelihood to Recommend

LogMeIn Central by GoTo Feature Ratings