A solid, though expensive, remote management product
June 01, 2019

A solid, though expensive, remote management product

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

We used to use LogMeIn to facilitate remote support. Now we use it primarily to provide our users with remote access to their own computers.
  • The actual remote control interface is very nice, it's a really solid interface and works very reliably.
  • The remote print feature is very nice.
  • LogMeIn Central is a great interface for managing groups of users and facilitating granular access to users for specifics groups of computers.
  • The mobile app is very good.
  • The biggest problem with LogMeIn is the pricing—every year they raise prices. For businesses that can justify the expense, it's still nice to have and to be fair, some of LogMeIn's competitors are similarly raising prices every year, but still, it's the single biggest point of frustration. Not just because it gets more expensive, but because it makes it hard to commit to LogMeIn as a long-term infrastructure choice when the year-over-year cost is not only increasing but unpredictable. I just don't see the value of the product rising commensurate with the price increases. They do keep improving it and adding features but at the end of the day what 99% of users care about is still just the remote control, not all the secondary features.
  • LogMeIn helps us fill one of the needs our customers have for secondary remote access.
It's a great interface, one of the best in the category. The Windows app is also really nice and fast to use.
Availability is a strong suit for LogMeIn. We deal with computers that often have issues like viruses or Windows update problems and I'm always impressed by our ability to remote on even when the remote computer is in a sub-functional state. Also, LMI-side outages are almost non-existent.
We switched to TeamViewer because of the pricing. Then we switched to N-central because of the functionality. However, LogMeIn is still our go-to for secondary user remote access.
It's well-suited for business users and also is a good choice for organizations with higher compliance thresholds to meet. I would say I have more confidence in LogMeIn from a compliance/security point of view than I do in some of its closest competitors. It's a solid product.

LogMeIn Central by GoTo Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10